Hi, I’m
Lisa Williams
Realtor / Executive Assistant
Crest Hill,IL
Summary
Dynamic service professional and executive assistant with a strong track record in client relations and sales. Expertise in contract negotiation, team building, and enhancing customer experience. Recognized for delivering ethical guidance and supporting sound financial decisions in real estate transactions. Dedicated to achieving operational excellence and exceeding client satisfaction goals.
Overview
33
years of professional experience
1
Certification
Work History
CARTER REALTY GROUP, ILLINOIS
Realtor/Executive Assistant
01.2022 - Current
Job overview
- Acquired new clients by educating them on real estate buying, selling, and investment strategies.
- Managed daily operations, enhancing efficiency and client satisfaction within the real estate agency.
- Coordinated community events and workshops, increasing agency visibility and client engagement.
- Led sales team to consistently meet and exceed quotas through effective coaching and strategy implementation.
- Maintained customer base by resolving escalated issues with empathy and professionalism
VERIZON WIRELESSHILLSIDE, IL
SOLUTIONS MANAGER
01.1997 - 01.2020
Job overview
- Performance Management: Lead team through consumer and business acquisition, to meet and exceed assigned quotas and manage churn
- Assess individuals and teams performance and initiate development plans to narrow competency gaps
- Staffing/Employee Relations: Develop, train, motivate, and coach sales team to produce desired high performance results
- Reporting: Responsible for financial and sales reporting
- Monitor daily sales results and activities to ensure sales, retention, and compliance objectives are met
- Customer Retention: Maintain and grow existing customer base and manage churn.
- Ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism
- Resolve escalated customer complaints in a timely and empathetic manner
- Market & Industry Knowledge: Maintains knowledge of company and market promotional elements
- Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with the team
Famous Footwear
Manager
04.1992 - 08.1996
Job overview
- Managed, trained and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Train employees to upsell and cross-sell effectively by suggesting related products, sundries or higher-end alternatives during the sales process.
Education
BRYMAN COLLAGE
CERTIFIED MEDICAL ASSISTANT
01.1998
LOCKPORT TOWNSHIP H.S.
GRADUATE
01.1986
Skills
- Analytical & Creative Thinking
- Time Management
- Teamwork
- Planning & Organization
- Conflict Resolution
- Communication & Leadership
- Consumer & Business Sales
- Decision Making
- Skilled in Canva, Home Design and Picart apps
- Microsoft Office
- Contract Negotiation
- Client Relationship Management
- Real Estate Market Analysis
- Sales Strategy Development
- Event Planning and Coordination
- Social media marketing, drip campaigns, newletters
Certification
- VA Mortgage Certification Course for Real Estate Professional|Mutual of Omaha Mortgage |Online| 2023
Accomplishments
- Award or Achievement Carter Realty Group, Executive Club Award 2022 & 2023 for attaining 1 million in sales volume
- List Reports, Top 12% Will County, IL buy-side production. August 2024 (12mos sample)
Timeline
Realtor/Executive Assistant
CARTER REALTY GROUP
01.2022 - Current
SOLUTIONS MANAGER
VERIZON WIRELESS
01.1997 - 01.2020
Manager
Famous Footwear
04.1992 - 08.1996
BRYMAN COLLAGE
CERTIFIED MEDICAL ASSISTANT
LOCKPORT TOWNSHIP H.S.
GRADUATE
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureHealthcare benefitsPaid time off401k matchSimilar Profiles
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