Lisa Williams
Spanaway,WA
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
10
10
years of professional experience
Work History
Manager/Bartender
Rollie’s Tavern
Lakewood, WA
08.2014 - 11.2024
- Monitored bar inventory and promptly restocked low items before depletion.
- Checked identification of patrons who appeared under age 30.
- Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Handled food orders from customers.
- Trained new bartenders on drink preparation and upselling techniques.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Provided feedback on performance reviews for each bartender.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Handled complaints and disputes from customers to promote customer satisfaction.
- Coordinated special events and fundraisers.
- Ensured accurate cash handling procedures were followed at all times.
- Assigned bartenders to specific tasks and duties throughout the shift.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Greeted guests with friendliness and professionalism.
- Collected and organized daily till totals and tips.
Education
High School Diploma -
Puyallup High School
Puyallup, WA06-1994
Skills
- Customer service
- Inventory management
- Cash handling
- Alcohol awareness
- Staff training
- Team leadership
- Time management
- Customer complaints resolution
- Retaining information
- POS system proficiency
Timeline
Manager/Bartender
Rollie’s Tavern
08.2014 - 11.2024
High School Diploma -
Puyallup High School