Lisa Williams
Indianapolis,IN
Summary
Dynamic professional with extensive experience in customer service and event coordination at Bullseye Event Center. Proven ability to enhance guest satisfaction through effective communication and safety compliance. Skilled in Microsoft Office and inventory management, consistently achieving operational efficiency and fostering team collaboration to meet organizational goals.
Overview
48
48
years of professional experience
Work History
Hospitality Worker
Bullseye Event Center
Indianapolis, IN
08.2023 - Current
- Provided exceptional customer service to guests at events and functions.
- Assisted with setup and teardown of event spaces for various occasions.
- Collaborated with team members to ensure smooth event operations and guest satisfaction.
- Managed food and beverage service during events, adhering to safety guidelines.
- Maintained cleanliness and organization of event areas throughout the day.
- Served food and drinks to customers in a timely manner.
- Trained new staff on operational procedures and customer interaction standards.
Security Officer
Quest / Eclipse
Indianapolis, IN
08.2023 - Current
- Monitored premises to ensure safety and security of all personnel.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to alarms and incidents, coordinating with local law enforcement.
- Enforced access control measures for restricted areas and monitored visitor logs.
- Assisted in emergency response drills, ensuring staff readiness for various scenarios.
- Documented daily activities in incident reports for review and analysis.
Rideshare Driver
Uber/Lyft/Hopskipdrive
Indianapolis, IN
07.2010 - Current
- Assisted drivers with loading and unloading cargo efficiently.
- Managed delivery schedules to ensure timely arrivals at destinations.
- Attended training and safety meetings for updated rules and procedures.
- Dropped off items at customer locations.
CNA / CHHA /PRN Staff Nurse
American Senior Living
Indianapolis, IN
11.2011 - 05.2015
- Provided direct patient care and assisted with daily living activities.
- Monitored vital signs and reported changes to nursing staff.
- Assisted in mobility and transportation of patients within the facility.
- Maintained cleanliness and safety of patient environments and equipment.
- Documented patient information accurately in electronic health records.
- Educated patients and families on health maintenance and recovery processes.
Traffic /Billing Coordinator
Comcast Spotlight Indianapolis
Indianapolis, IN
01.1999 - 06.2010
- Coordinated billing inquiries and resolved discrepancies for client accounts.
- Processed invoices and ensured timely distribution to clients and departments.
- Communicated with clients regarding payment issues and provided resolution support.
Patient Account Receivable
Clarian Health
01.1998 - 01.1999
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service a
Patient Account Receivable
Wishard Memorial Hospital
01.1996 - 01.1998
- Completed day-to-day duties accurately and efficient
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely
Management
Speedway Starvin Marvin
Indianapolis, IN
01.1988 - 01.1996
- Managed cross-functional teams to execute projects and achieve business objectives.
- Mentored junior staff to build leadership skills and promote professional development opportunities.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
Supervisor
Hardee’s
01.1978 - 01.1987
- Supervised daily operations to ensure efficient service in a fast-paced environment.
- Trained and mentored team members on food safety and customer service standards.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Enforced company policies and procedures to ensure compliance among team members.
- Resolved customer complaints promptly to improve overall satisfaction levels.
Education
Associate of Science - Criminal Justice
Ivy Tech Community College of Indiana
Indianapolis, IN05-2019
Associate of Applied Science - General Studies
Ivy Tech Community College of Indiana
Indianapolis, IN08-2016
Associate of Science - Human Services
Ivy Tech Community College of Indiana
Indianapolis, IN05-2013
GED -
Indpls, IN12.1982
High School - Business
Broad Ripple High
Indpls, IN06.1977
Skills
- All PC and laptop operating systems
- Patient care
- Serve guest
References
References are available upon request
References
References available upon request.
PROFILE
I’m exceptionally well organized, strong skills in clerical and word processing. Reputation for achieving goals in a professional manner while meeting time sensitive meeting time sensitive deadlines. Strong computer skills to include MS Word, XP, Excel and PowerPoint. Excellent electronic mail and communications skills.
QUALIFICATIONS
- Traffic Coordinator
- Responsible for paid program schedules
- Experience in software switch over in Compulink , Eclipse, Cam and Novar
- Accountable for processing daily orders into date base
- Billing trafficking input for cable services
- Coordinate production orders and billing
- Accounts Receivable Clerk
- Processed all commercial billing such as Medicaid and Medicare
- Accounting Clerk for 590 Programs and Sex Crimes
- Processing Claims
- General Clerical
- Answered Phones, data entry, filing, faxing
- Management
Timeline
Hospitality Worker
Bullseye Event Center
08.2023 - Current
Security Officer
Quest / Eclipse
08.2023 - Current
CNA / CHHA /PRN Staff Nurse
American Senior Living
11.2011 - 05.2015
Rideshare Driver
Uber/Lyft/Hopskipdrive
07.2010 - Current
Traffic /Billing Coordinator
Comcast Spotlight Indianapolis
01.1999 - 06.2010
Patient Account Receivable
Clarian Health
01.1998 - 01.1999
Patient Account Receivable
Wishard Memorial Hospital
01.1996 - 01.1998
Management
Speedway Starvin Marvin
01.1988 - 01.1996
Supervisor
Hardee’s
01.1978 - 01.1987
Associate of Science - Criminal Justice
Ivy Tech Community College of Indiana
Associate of Applied Science - General Studies
Ivy Tech Community College of Indiana
Associate of Science - Human Services
Ivy Tech Community College of Indiana
GED -
High School - Business
Broad Ripple High
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