Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic
Lisa Williams

Lisa Williams

Sacramento,CA

Summary

Dynamic and results-driven professional with extensive experience as a Food Delivery Driver at DoorDash, excelling in customer service and problem-solving. Proven ability to enhance delivery efficiency through effective route planning and communication, consistently achieving high customer satisfaction. A quick learner dedicated to maintaining safety standards and building strong relationships.

Diligent [Desired Position] with solid background in food delivery logistics. Successfully managed timely deliveries while maintaining high standards of customer service. Demonstrated strong navigation and communication skills, ensuring reliable and efficient operations.

Experienced with local and regional food delivery routes, ensuring timely and accurate deliveries. Utilizes effective communication and problem-solving skills to handle dynamic delivery scenarios. Track record of maintaining excellent customer service and punctuality.

Professional driver with strong commitment to punctual deliveries and customer satisfaction. Skilled in efficient route planning, vehicle maintenance, and safety protocols. Known for strong teamwork, adaptability, and reliability in fast-paced environments. Consistently delivers results through effective communication and problem-solving skills.

Competitive Route Sales Representative with strong background providing customers with specific products to address needs and requirements. Effective in handling orders and verifying delivery of accurate shipments in alignment with strict schedules. Innovative and focused professional polished in maintaining accurate records of sales, developing leads, and prospects and resolving customer issues.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

51
51
years of professional experience

Work History

Food Delivery Driver

DoorDash
08.2018 - 05.2025
  • Delivered food orders efficiently, ensuring timely service and customer satisfaction.
  • Navigated routes using GPS technology to optimize delivery times and minimize delays.
  • Communicated effectively with customers regarding order status and delivery issues.
  • Maintained vehicle cleanliness and operational safety standards to ensure compliance with regulations.
  • Assisted in training new drivers on best practices for delivery efficiency and customer service.
  • Adapted quickly to changing schedules and high-demand periods, maintaining service quality under pressure.
  • Resolved customer complaints promptly, demonstrating strong problem-solving skills and commitment to service excellence.

Food Delivery Driver

GrubHub
08.2016 - 01.2025
  • Implemented feedback mechanisms to improve delivery processes and enhance customer experience.
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.

Uber Partner

Uber
08.2016 - 08.2022
  • Managed driver-partner relationships, ensuring high satisfaction and retention rates.
  • Streamlined onboarding processes for new drivers, enhancing training efficiency and engagement.
  • Analyzed performance metrics to identify trends, driving improvements in service quality.
  • Implemented strategic initiatives to increase market presence and driver participation.
  • Coordinated communication between drivers and support teams, addressing concerns promptly.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Utilized technology effectively for managing ride requests, payments, and tracking trip progress.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Increased efficiency with effective route planning and GPS navigation usage.

FACS Administrator

AT&T
05.1974 - 08.2006
  • Streamlined administrative processes to enhance operational efficiency across multiple departments.
  • Led cross-functional teams in implementing new communication protocols and systems integration.
  • Developed training programs for staff, improving onboarding processes and knowledge retention.
  • Coordinated project timelines and deliverables to ensure alignment with organizational goals.

Education

English

Balboa High
1000 Cayuga Ave

Associate of Arts - Cosmetology

Sacramento City College
Sacramento, CA
09-2006

Skills

  • Problem-solving
  • Customer service
  • Quick learner
  • Hardworking and responsible
  • Time management
  • Excellent communication
  • Safe driving
  • Relationship building

Accomplishments

  • Achieved Facs Admin ] by introducing At&t billing tasks.
  • Used their systems to offer equipment and services
  • One year received 3500 bonus check in addition to salary
  • Spoke online with customers as a service representative

Interests

  • Cooking
  • Baking
  • I like working with my hands and fixing things
  • Crafting and DIY Projects
  • Avid Reader
  • Enjoying the art of baking and pastry-making, experimenting with recipes

Timeline

Food Delivery Driver

DoorDash
08.2018 - 05.2025

Food Delivery Driver

GrubHub
08.2016 - 01.2025

Uber Partner

Uber
08.2016 - 08.2022

FACS Administrator

AT&T
05.1974 - 08.2006

English

Balboa High

Associate of Arts - Cosmetology

Sacramento City College