Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Wise

Customer Service Retention
struthers,oh

Summary

Dynamic Customer Service Representative with AT&T, recognized for exceeding service goals and enhancing customer loyalty through effective complaint resolution and active listening. Skilled in order processing and adept at managing high-pressure situations, I bring a strong commitment to customer relations and problem-solving to deliver exceptional service experiences.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

AT&T
11.2015 - Current
  • Executed order processing and maintained accuracy in transaction handling.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Met customer service goals and exceeded customer expectations.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Education

Campbell Memorial
Campbell, OH

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Call management

Adaptability and flexibility

Complaint resolution

Data entry

Call center experience

Customer relations

Problem resolution

Call center operations

Live chat support

Order processing

Product sales

Timeline

Customer Service Representative

AT&T
11.2015 - Current

Campbell Memorial
Lisa WiseCustomer Service Retention