Lisa Wise
Customer Service Retention
struthers,oh
Summary
Dynamic Customer Service Representative with AT&T, recognized for exceeding service goals and enhancing customer loyalty through effective complaint resolution and active listening. Skilled in order processing and adept at managing high-pressure situations, I bring a strong commitment to customer relations and problem-solving to deliver exceptional service experiences.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
AT&T
11.2015 - Current
- Executed order processing and maintained accuracy in transaction handling.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
Campbell Memorial
Campbell, OHSkills
Customer service
Timeline
Customer Service Representative
AT&T
11.2015 - Current
Campbell Memorial
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