LISA WOLF
Columbia Station,OH
Summary
Creative and engaging Account Manager bringing 33 years of dynamic and diverse management experience. Recognized for essential business acumen and focus through budgetary and deadline adherence, innovative sales techniques and concept solutions. Visionary leader dedicated to aligning organizational business goals with quality work to achieve consistent success.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
36
36
years of professional experience
Work History
Account Manager
Inspire Workplace Interiors
Cleveland, Ohio
04.2023 - Current
- Created detailed drawings and diagrams illustrating spatial relationships between furniture, fixtures and equipment.
- Prepared cost estimates for various projects based on anticipated materials costs, labor expenses and other factors.
- Monitored progress of projects from start to finish ensuring that deadlines are met according to plan.
- Maintained records detailing changes made during the course of a project including any modifications requested by clients.
- Created oral and written presentations for project designs and proposals.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Managed multiple projects with competing deadlines simultaneously.
Senior Account Manager
Environments 4 Business
Cleveland, OH
08.2017 - 03.2023
- Established strong relationships with vendors in order to secure favorable discounts on materials or services needed by the company's clients.
- Researched and secured new accounts within assigned territory to increase sales and profitability.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Cross-sold additional products and services to increase profitability within accounts.
- Cultivated deep knowledge of customer businesses and relationship to company objectives.
- Cold called potential customers and maintained above average conversion rate on leads.
- Formulated plans to expand business operations and grow overall territory and client base.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Negotiated contracts and closed agreements to maximize profits.
Furniture Account Executive
Staples Business Advantage
- 11.2016
- Assist with information gathering, space planning, conducted site verifications and inventories, to prepare budgets, quotes, and drawings for clients
- Managed internal inventory for a national client, as well as managed showroom inventory
- Prepared customer presentations and assisted in training/onboarding new representatives, as well as worked with Staples to build an A&D awareness
- Achievements/Honors: HON & Allsteel Elite Sales Representative, Certificate of Excellence 2013, Met and Exceeded Sales Quota Goals Year Over Year
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Provided timely customer service support to resolve any issues quickly and efficiently.
Design Project Manager
Staples Business Advantage
09.2001
- Achieve individual sales and margin goals
- Penetrate existing accounts while bringing in new business
- Work closely with A&D firms and present companies capabilities
- Acheivements/Honors: Divisional Healthcare Champion
Furniture Installation Supervisor/Sales
Staples Business Advantage
Richfield, Ohio
09.1989 - 10.2009
- Maintain furniture sales role while taking on responsibility for the coordination, scheduling and followup activities related to the delivery and installation of furniture products
- Acheivements/Honors: Achieved 130% of sales goal for year to achieve bonus
Furniture Specialist
Corporate Express, Staples
Richfield, Ohio
01.1997 - 09.2000
- Manage and grow the sales of furniture within my sales team
- Recommend furniture sources, products and prices to team
- Create specifications and proposals to present
- Acheivements/Honors: Achieved 123% of sales goal for 1999 and was among top 15% of company
Purchasing
Ossco Office Products
Westlake , Ohio
01.1989 - 01.1997
- Responsible for placing all wholesaler orders and all furniture vendor purchase orders for company
- Receive all furniture freight and expedite delivery.
- Manage inventory levels for office products
Retail
Ossco Office Products
Cleveland, Ohio
01.1988 - 01.1989
- Work in the retail location of OSSCO selling office products and minimal furniture.
- Identified needs of customers promptly and efficiently.
Education
Part Time -
Cuyahoga Community College
01.1991
Graduated -
Strongsville High School
01.1988
Skills
- Customer Service, 33 Years
- Microsoft Word/Powerpoint/Excel/Rev
- Sales Force, 5 years
- Cap 20/20
- Client Relationship Management
- SnapTracker, 8 years
- Reliable
- Detail Oriented
- Highly Motivated
- Project Management
- Vendor Relations
- CRM proficiency
- Cold calling skills
- Overcoming Objections
- Sales Reporting
- Order Management
- Customer Satisfaction
- Relationship building and management
- Sales Techniques
- Lead Generation
- Account Management
- Contract Negotiation
References
References available upon request.
Timeline
Account Manager
Inspire Workplace Interiors
04.2023 - Current
Senior Account Manager
Environments 4 Business
08.2017 - 03.2023
Design Project Manager
Staples Business Advantage
09.2001
Furniture Specialist
Corporate Express, Staples
01.1997 - 09.2000
Furniture Installation Supervisor/Sales
Staples Business Advantage
09.1989 - 10.2009
Purchasing
Ossco Office Products
01.1989 - 01.1997
Retail
Ossco Office Products
01.1988 - 01.1989
Furniture Account Executive
Staples Business Advantage
- 11.2016
Part Time -
Cuyahoga Community College
Graduated -
Strongsville High School
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