Summary
Overview
Work History
Education
Skills
Timeline

Naesha Flemming

Greenville,SC

Summary

Well-versed in processing, monitoring and reviewing high-volume orders in fast-paced environments. Practiced at developing and maintaining productive relationships with vendors, customers and staff. Proficient in SAP. Talented in monitoring and replenishing current inventory stock based on consumer demand and sales forecasting.

Overview

10
10
years of professional experience

Work History

Account Manager

Speedway LLC
Greenville, SC
01.2017 - Current
  • Processing and filing all Documentation such as BOL, Receipt, etc
  • Conducted research to address shipping errors and packaging mistakes.
  • Handled day-to-day shipping and receiving overseeing more than 150 packages per day.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Oversaw warehouse staff and maintained 98% on-time shipments in fast-paced environment.

Customer Service Representative

Marketplace America
Greenville, SC
08.2016 - 01.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered over 40 calls per shift to meet fast-paced call center demands.
  • Updated account information to maintain customer records.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures..
  • Assist clients during open enrollment period
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags

Customer Service Representative

Verizon Wireless - Cellular & More
Greenville, SC
07.2015 - 07.2016
  • Responded to customer requests for products, services and company information.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

GED -

United Ministries
05.2012 - 05.2012

Skills

Customer Service (10 years)undefined

Timeline

Account Manager - Speedway LLC
01.2017 - Current
Customer Service Representative - Marketplace America
08.2016 - 01.2018
Customer Service Representative - Verizon Wireless - Cellular & More
07.2015 - 07.2016
United Ministries - GED,
05.2012 - 05.2012

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Naesha Flemming