Summary
Overview
Work History
Education
Timeline
Generic

Lisa Wood

St Louis,MO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Service Administrator

Broadway Ford
02.2019 - 07.2023
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Developed lasting relationships with customers, which helped to bring in additional business opportunities.
  • Immediately brought critical issues to customer service manager for resolution.
  • Updated customer service database with new information, address changes and contact details.
  • Created organized filing system to manage department documents.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Organized and updated databases, records and other information resources.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.

Administrative Assistant

Father Dempsey's Charities
10.2014 - 01.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Assisted development and implementation of new administrative procedures.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Education

High School Diploma -

Fox Sr. High School
05.1990

Timeline

Service Administrator

Broadway Ford
02.2019 - 07.2023

Administrative Assistant

Father Dempsey's Charities
10.2014 - 01.2019

High School Diploma -

Fox Sr. High School

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Lisa Wood