Lisa Xiang
Elk Grove,CA
Summary
A dependable, motivated, problem solving, and love-caring individual who strive to contribute to the senior community and make it a better place. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist/Esthetician
Saha Float Spa
Sacramento
03.2022 - Current
- Greeting of all guests, answering phone calls, managed over 50 customer calls per day, assisting guests with questions regarding spa services and products, booking all appointments, checking guests into computer system and charging for services performed
- Customize facial and body treatments to craft truly personalized sessions and recommend home-care regimens to achieve desired results
- Safeguard client experience, maintain client confidentiality and upholding commitment to safety
- Communicating effectively to identify each client’s needs, set clear expectations, and guide clients through treatment to achieve goals of each service.
Sales Representative
Cricket Wireless
12.2019 - 03.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Education
Bachelor’s - Business Administration; Human Resources & Organizational Behavior sacramento
CSU
Sacramento, CACurrent
High -
Monterey Trail High School
Elk Grove05.2019
Skills
- Microsoft Office - 6 years
- Excel Spreadsheet - 6 years
- Multilingual: Proficient in Mandarin & Cantonese, - 10 years
- Verbal Communication
- Decision-Making
- Analytical Thinking
- Critical Thinking
Timeline
Front Desk Receptionist/Esthetician
Saha Float Spa
03.2022 - Current
Sales Representative
Cricket Wireless
12.2019 - 03.2022
Bachelor’s - Business Administration; Human Resources & Organizational Behavior sacramento
CSU
High -
Monterey Trail High School
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