Lisa Yingling
Wilmington,DE
Summary
Results-driven operations manager with expertise in customer service and training. Proven ability to enhance service quality through efficient procedures and strong relationship-building skills.
Overview
8
8
years of professional experience
Work History
Cleaning Business Owner
Lisa's Cleaning Service
Wilmington, DE
07.2022 - Current
- Managed daily operations of cleaning service and staff scheduling.
- Trained and supervised cleaning staff on best practices and safety standards.
- Developed client relationships to ensure satisfaction and repeat business.
- Implemented efficient cleaning procedures to enhance service quality.
- Responded promptly to customer inquiries and resolved service issues effectively.
- Conducted regular inspections of completed work to ensure quality control.
- Coordinated marketing efforts to attract new clients and promote services offered.
- Kept records for production, inventory, income, and expenses.
Self Storage Office
MOT Storage
Townsend, DE
11.2018 - 04.2019
- Customer Service & Sales
- Lease Agreements & Move- Ins/Move-Outs
- Payment Processing
- Phone & Email Communication
- Inventory & Lock Checks
- Cleaning & Light Maintenance
Office Assistant
iStorage
Aston Mills, Pennsylvania
06.2017 - 06.2018
- Managed daily office operations and maintained organized filing systems.
- Assisted customers with inquiries and provided information about storage services.
- Coordinated appointments and scheduled facility tours for potential clients.
- Utilized software systems to track customer accounts and update records promptly.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Provided customer service, addressing inquiries and resolving issues promptly.
Education
William Penn High School
New Castle, DE06-1997
Skills
- Staff management
- Quality control
- Client relationship management
- Operational efficiency
- Marketing coordination
- Customer service
Timeline
Cleaning Business Owner
Lisa's Cleaning Service
07.2022 - Current
Self Storage Office
MOT Storage
11.2018 - 04.2019
Office Assistant
iStorage
06.2017 - 06.2018
William Penn High School