LISA YOO
Philadelphia,NY
Summary
Energetic and experienced Supervisor/Dealer with 8-year background in casino gaming environments. Multiple certifications and versatility of knowledge in various casino games. Well versed in asset protection and security measures, federal and regulatory laws or guidelines and conflict resolution techniques. Dedicated to ensuring fair, friendly and fun experiences for all players while maintaining game integrity and positive company image.
Overview
9
9
years of professional experience
Work History
Poker Dealer
MGM National Harbor
Oxon Hill, MD
11.2016 - 11.2021
- Maintained fast, smooth game pace by efficiently handling chips, money and cards.
- Utilized exceptional understanding of poker rules and regulations to deal cards accordingly while encouraging fast-paced and congenial gaming among patrons.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Trained new dealers in rules and operation of different games.
- Assessed and calculated multiple players' cards against table competitors to determine game results and winners.
Dual Rate Table Games Supervisor
Horseshoe Casino Baltimore
Baltimore, MD
07.2014 - 10.2016
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Monitored chips purchases, table inventories and player win ratios.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Established and maintained banks and table bet limits for each supervised game.
- Interacted with guests to promote a positive atmosphere and gaming experience.
- Oversaw area games to maintain security and compliance.
Table Games Dealer
Live Casino Of Maryland
Hanover, MD
01.2013 - 06.2014
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Collected bets from game losers and paid out winnings to game winners, keeping each game running smoothly and efficiently.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
- Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Prepared players to join games by explaining rules and exchanging money for chips.
Education
Bachelor of Science - Biology
University of Maryland - College Park
College Park, MDSkills
- Procedures Compliance
- Critical Thinking
- People Skills
- Reading Comprehension
- Monetary Transactions
- Gameplay Knowledge
- Team Management
- Mathematical Computation
- Customer Satisfaction
- Complex Problem-Solving
- Player Entertainment
- Active Learning
- Operation Monitoring
- Accurate Money Handling Skills
- Customer Relations
- Communications Management
- Company Standards
- Efficient Service
- Customer Needs Assessments
- Promotions Programs
- Excellent Personal Service
- Operations Management
Timeline
Poker Dealer
MGM National Harbor
11.2016 - 11.2021
Dual Rate Table Games Supervisor
Horseshoe Casino Baltimore
07.2014 - 10.2016
Table Games Dealer
Live Casino Of Maryland
01.2013 - 06.2014
Bachelor of Science - Biology
University of Maryland - College Park
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