Summary
Work History
Education
Skills
Timeline
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Lisa Young

Palm Desert

Summary

Accomplished business owner/operator with a proven track record of building and managing a successful franchise, overseeing all aspects of operations including finance, staffing, sales strategy, and customer relations. Recognized sales leader with extensive experience driving revenue growth, cultivating client loyalty, and consistently outperforming performance goals. Skilled in strategic planning, financial oversight, and operational management, with the ability to balance entrepreneurial vision with hands-on execution. Most recently leveraged organizational and leadership strengths as an Estate and Health Care Manager, coordinating household operations, financial responsibilities, and personalized care with discretion and trust. Known for exceptional leadership, problem-solving, and a dedication to delivering excellence across business and personal management settings.

Work History

Estate and Healthcare Manager

IHSS
2017 - 2024
  • Oversaw household finances, paying vendors, budgeting and expense tracking, ensuring timely and accurate management of all accounts.
  • Coordinated appointments, medications, health care and insurance communications, reducing conflicts by 100%.
  • Streamlined household service management lowering household expenses by over 50%.
  • Recognized for reliability, discretion and compassionate support enhancing overall quality of life.

Floor Supervisor/Sales Lead

Tulip Hill Winery
2010 - 2015
  • Consistently ranked as #1 sales performer company wide, exceeding monthly and annual sales targets.
  • Resolved customer complaints swiftly, maintaining high satisfaction levels within the team.
  • Trained new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
  • Increased repeat business through exceptional customer service skills that cultivated long-term buyer relationships.
  • Supervised daily operations to ensure adherence to safety and quality standards.
  • Brand ambassador for wine tasting events and client education sessions that boosted repeat customer sales.

Franchise Owner/Operator

Dennys Restaurant
2001 - 2009
  • Managed daily operations, ensuring compliance with brand standards and local regulations.
  • Recruited, trained and mentored staff, fostering a culture of teamwork and accountability.
  • Implemented cost control measures to optimize profitability while maintaining service quality.
  • Established relationships with suppliers, negotiating contracts for favorable terms and pricing.
  • Led community engagement programs to enhance brand visibility and customer loyalty.
  • Managed labor, inventory and overhead costs effectively to maintain business profitability..
  • Oversaw payroll, business planning and marketing for franchise operations.
  • Coordinated business paperwork such as contracts, employee files and tax submissions with excellent organizational skills.
  • Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
  • Increased franchise revenue by implementing innovative marketing strategies and promotional events.
  • Negotiated favorable contracts with suppliers, resulting in lower costs without sacrificing quality or service
  • While assuming ownership, gross sales increased from $500,000 to over $3.2 million in five years.

Education

Fullerton College
Fullerton, CA

Cypress College
Cypress, CA

Skills

  • Client relationship management
  • Brand adherence
  • Franchise relations
  • Business operations management
  • Sales strategy development
  • Budget oversight
  • Strategic marketing planning
  • Effective interpersonal communication
  • Strategic decision-making
  • Analytical reasoning

Timeline

Estate and Healthcare Manager

IHSS
2017 - 2024

Floor Supervisor/Sales Lead

Tulip Hill Winery
2010 - 2015

Franchise Owner/Operator

Dennys Restaurant
2001 - 2009

Fullerton College

Cypress College