Lisa Zachare
Tulsa,OK
Summary
I have 16 years and 4 months of Customer Service experience. I am people and detail oriented. I am very good at multitasking. I have very good written and verbal communication skills and I am very good at telephone etiquette. I am also very good at time management.
Overview
16
16
years of professional experience
Work History
Travel Consultant
CX Loyalty
2021.10 - 2024.04
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Survey Interviewer
C And C Market Research
2017.06 - 2021.11
- Explained survey objectives and procedures to interviewees.
- Adjusted scripts to better target needs and interests of specific individuals.
- Enhanced respondent engagement by employing active listening skills and demonstrating empathy throughout the interview process.
- Improved survey response rates by developing rapport with respondents and utilizing effective communication skills.
Recruiter
Liberty National Life Insurance Company
2016.01 - 2016.04
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
Sales Associate
West Business Solutions
2012.07 - 2014.03
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
TCIM Services
2011.01 - 2012.07
Customer Service Representative
Mazzio’s Italian Eatery
2008.01 - 2008.02
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Certificate - Computer And Office Skills Training
Goodwill Indusries
Tulsa, OK04.2003
Associate Of Applied Arts - Liberal Arts And General Studies
Carl Albert State College
Poteau, OK05.1988
Skills
- Strong Communication Skills
- GDS knowledge
- Hotel Accommodations
- Travel research
- Travel industry expertise
- Travel Arrangements
- Exceptional customer service
- Travel documentation knowledge
- Itineraries
- Global travel experience
- Administrative tasks
- Documentation preparation
- High volume environments
- Retail Sales
- Expert destination knowledge
- Company guidelines and procedures
- Client Relationship Building
- Itinerary Planning
- Client Consultations
- Reservations Management
- Active Listening
- International and Domestic Travel
- Corporate Travel
- Reservations Booking
- Relationship Building
- Travel Planning
Accomplishments
I received an award in 1982 for most inspirational student at Bancroft junior high school in Lakewood California.
Timeline
Travel Consultant
CX Loyalty
2021.10 - 2024.04
Survey Interviewer
C And C Market Research
2017.06 - 2021.11
Recruiter
Liberty National Life Insurance Company
2016.01 - 2016.04
Sales Associate
West Business Solutions
2012.07 - 2014.03
Sales Associate
TCIM Services
2011.01 - 2012.07
Customer Service Representative
Mazzio’s Italian Eatery
2008.01 - 2008.02
Certificate - Computer And Office Skills Training
Goodwill Indusries
Associate Of Applied Arts - Liberal Arts And General Studies
Carl Albert State College
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