Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Hi, I’m
LISA A. NEFF
Boardman,OH
Summary
Overview
6
years of professional experience
1
Certification
Work History
First National Bank Of PennsylvaniaHermitage, PA
Customer Service Representative
05.2024 - 08.2024
Job overview
- Contracted Worker
- Stored, shared and created documents with Microsoft Word, Google Docs and SharePoint.
State Alarm Systems, Inc.Boardman, OH
Central Station Dispatcher
01.2022 - 05.2024
Job overview
- Monitored alarm signals, dispatch police or fire personnel as required, and maintained detailed records of all activities.
AloricaNiles, OH
Customer Service Representative
10.2019 - 11.2021
Job overview
- Assisted the Eyewear Professional Staff with ordering Davis Vision Products
- Act as a liaison coordinating efforts between member, provider, client representatives, and the manufacturing facilities
- Perform in adherence to the company core values including but not limited to privacy, confidentiality and proprietary company policies and procedures (i.e HIPAA).
Vxi Global SolutionsYoungstown, OH
Call Center Representative
09.2018 - 09.2019
Job overview
- Inbound Call Center Phone Operator
- Customer oriented care
- Assist with billing issues for DirecTV
- Maintained quality standards of VXI, AT&T, and DirecTv.
Education
Eastern Gateway Community College
Associates of Applied Science in Health Information Management
05.2020
University Overview
Skills
- Dispatch Coordination
- Data Entry
- Customer Relations
- Customer Relationship Management
- Microsoft Proficiency
- Emergency Response Procedures
- Cross-Departmental Teamwork
- Call Records Maintenance
- Computer-based dispatch systems
- Alarm Systems Monitoring
Certification
Certificate of Medical Billing and Coding 2018
Timeline
Customer Service Representative
First National Bank Of Pennsylvania
05.2024 - 08.2024
Central Station Dispatcher
State Alarm Systems, Inc.
01.2022 - 05.2024
Customer Service Representative
Alorica
10.2019 - 11.2021
Call Center Representative
Vxi Global Solutions
09.2018 - 09.2019
Eastern Gateway Community College
Associates of Applied Science in Health Information Management
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