Lisa Anne Pesta
Dillsburg ,PA
Summary
Dynamic professional with a proven track record at HCR Manor Care, adept at developing innovative marketing strategies and enhancing customer relations. Skilled in data analysis and office administration, I excel in driving brand visibility and optimizing resource allocation, consistently delivering results that exceed expectations. Over 10 years of personal care assistance.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
Buy George’s Weddings
Lebanon, PA
02.2014 - Current
- Facilitated timely scheduling of client consultations and vendor meetings, ensuring effective communication and collaboration.
- Maintained organized filing system for client contracts and correspondence
- Coordinated logistics for wedding events, ensuring timely execution of plans
- Assisted in preparing marketing materials and social media content
- Developed streamlined processes for event planning documentation
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Director of Marketing and Admissions
HCR Manor Care
Lebanon, PA
03.2006 - 04.2009
- Developed and executed comprehensive marketing strategies to enhance brand visibility and engagement.
- Directed cross-functional teams in executing innovative marketing campaigns to enhance market penetration.
- Analyzed market trends and consumer insights to inform strategic decision-making and improve positioning.
- Oversaw budget management for marketing initiatives, ensuring optimal resource allocation and ROI.
Account Executive
Goodwill
Harrisburg, PA
06.2004 - 03.2006
- Developed and maintained relationships with clients to drive sales and enhance customer satisfaction.
- Analyzed customer needs and provided tailored solutions to meet specific requirements.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Trained and mentored junior staff on best practices for client engagement and account management.
Education
Bachelor of Science - Psychology And Communications
Cambridge State
Honolulu, HI04.2001
Skills
Customer service
Data entry
Computer skills
Office administration
Customer relations
Timeline
Administrative Assistant
Buy George’s Weddings
02.2014 - Current
Director of Marketing and Admissions
HCR Manor Care
03.2006 - 04.2009
Account Executive
Goodwill
06.2004 - 03.2006
Bachelor of Science - Psychology And Communications
Cambridge State