Lisa B. Bynum
Enrollment Assistant
Atlanta,GA
Summary
Experienced Office Management and Administration Professional with 24 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.(Received Customer Service Award)
Overview
27
27
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Interim Admissions Manager
Atlanta Technical College
Atlanta, GA
10.2021 - Current
- Responsible for enrollment systems, which includes banner, target x, and Axiom software.
- Send written communication to students.
- Download and process transcripts.
- Re-evaluate processes, and update process as needed.
- Collects and processes documents for Dual Achievement Program.
- Contacts students directly to resolve issues and concerns, when appropriate.
- Provides reports and updates to upper management.
- Work with other department to admit students in special projects.
- Anything require by Enrollment Services.
Transcript Processor
Atlanta Technical College
Atlanta, GA
03.2019 - Current
- Review transcripts from various institutions for credit transfer.
- Received and reviewed incoming documents and materials.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Researched and resolved discrepancies to maintain accuracy.
- Data interpretation of educational credits and test scores.
- Communicate with student population for status and updates.
- Use of Banner system to input data.
Coordinator
Atlanta Metropolitan State College
Atlanta, GA
10.2015 - 10.2018
- Issues student, faculty, and staff identification cards.
- Issue parking decals.
- Access Security System management.
- Daily reports for student's meal plans and post on student accounts.
- Enter vehicle registration data into Informat database.
- Evaluate appeal citations, send correspondence in response to appeals.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Received and responded to customer requests via letter, email, telephone and in-person approaches.
Higher Education Professional-Admissions
Georgia Gwinnett College
Lawrenceville, GA
12.2013 - 10.2015
- Download admissions application and electronic high school transcripts using the Xap Control Center, Axiom and Recruiter.
- Transfer applications and transcript data into Banner Student Information System.
- Convert paper transcripts into banner system.
- Process college transcripts and re-entry applications; immunization forms, official test scores (ACT, SAT, COMPASS).
- Processed international evaluations and translation.
Administrative Assistant to Director of Admissions
Atlanta TechnicalCollege
Atlanta, GA
12.2007 - 12.2013
- The office manager for the Office of Admissions.
- Developed training tools and conducted personal trainings for each employee in the department.
- Trained all Customer Service representatives for the department.
- Evaluated and processed all medical programs at the institution.
- Handled all International students' documentation and I-20's and supporting documents.
- Ran, handled and corrected all Krystal Error Reports.
- Utilized fax machines, scanners, copiers, and handled multi telephone lines for the entire institution.
- Coordinated and participated in various campus recruitment events and efforts, including orientation programs and open houses.
- Assisted prospective students with admissions by processing paperwork, arranging and conducting campus tours and conducting follow-up activities.
- Devised strategies to reduce expenses, modernize operations and revamp procedures to improve institution operations.
Registrar Assistant
Atlanta Technical College
Atlanta , GA
12.2006 - 12.2007
- Performed a variety of duties of the Registrar's Office.
- Ran official transcripts, evaluated incoming transcripts for transfer credits.
- Registered students in banner for classes and printed student's detailed schedules.
- Entered grades into banner, input administrative withdrawals.
- Electronically graduated students in banner.
- Reviewed all graduate's files for all required documents to graduate.
- Notified students of their academic status.
- Sent correspondence to students of registration and orientations.
- Created and issued student verification letters and signed off on verification forms.
- Performed any other duties required by the department.
Administrative Assistant to VP of Student Services
Swainsboro Technical College
Atlanta , GA
01.1993 - 05.2004
- The office manager for the department of Student Services.
- Developed and performed all processes for admissions, registration, and graduation.
- Processed all students' grades and awards.
- Organized and handled student's graduations.
- Wrote graduation programs and created and processed all students' certificates.
- Ordered all diplomas and degrees.
- Utilized fax machines, scanners, copiers, and handled multi telephone lines for the entire institution.
- Restructured and implemented filing system.
- Performed any and all duties required by the department.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
- Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Created detailed expense reports and requests for capital expenditures.
Education
Master of Arts - Education With Specialization in Higher Education
The University of Arizona
Global Location 09.2020 - 05.2022
BBA - Business Administration
Ashford University
San Diego, CA 08.2016 - 02.2018
Diploma - Database Specialist Diploma
Atlanta Technical College
Atlanta ,Ga 01.2009 - 12.2009
DIPLOMA - Micro Computer Specialist
Southeastern Technical College
Swainsboro, GA 09.1993 - 12.1993
ACCT - Accounting
Southeastern Technical College
Swainsboro, GA 06.1993 - 12.1993
GED -
Swainsboro Technical College
Swainsboro, GA 10.1990 - 01.1991
Skills
Data entry experience
Document management
Expert in Banner
Office administration
Spreadsheet management
Process optimization
Office management
Admissions processes
New Admissions
Accomplishments
- The Office of Card Services received the 2016, Customer Service Outstanding Efficiency and Effectiveness Improvement Initiative of the Year Award– In recognition of my exemplary service, dedication and continuing pursuit of excellence.
- The Office of Card Services was also nominated for the very same award for the year of 2017.
- Customer Service Award
Certification
Customer Service
Timeline
Interim Admissions Manager
Atlanta Technical College
10.2021 - Current
Master of Arts - Education With Specialization in Higher Education
The University of Arizona
09.2020 - 05.2022
Transcript Processor
Atlanta Technical College
03.2019 - Current
BBA - Business Administration
Ashford University
08.2016 - 02.2018
Coordinator
Atlanta Metropolitan State College
10.2015 - 10.2018
Higher Education Professional-Admissions
Georgia Gwinnett College
12.2013 - 10.2015
Diploma - Database Specialist Diploma
Atlanta Technical College
01.2009 - 12.2009
Administrative Assistant to Director of Admissions
Atlanta TechnicalCollege
12.2007 - 12.2013
Registrar Assistant
Atlanta Technical College
12.2006 - 12.2007
DIPLOMA - Micro Computer Specialist
Southeastern Technical College
09.1993 - 12.1993
ACCT - Accounting
Southeastern Technical College
06.1993 - 12.1993
Administrative Assistant to VP of Student Services
Swainsboro Technical College
01.1993 - 05.2004
GED -
Swainsboro Technical College
10.1990 - 01.1991