Lisabeth Willens
Evanston,IL
Summary
Detail-oriented Proofreader adept at document management, data entry and administrative support. Applies different style and content guidelines based on individual document uses and requirements. High level of vocabulary understanding, grammar and writing techniques. Ability to maintain flexibility and adaptability to ever changing work environments. Leadership skills with the ability to effectively collaborate with customers, staff, and management.
Overview
17
17
years of professional experience
Work History
Proofreader
LTD Commodities
06.2021 - 01.2023
- Proofread multiple project catalog production using Adobe, Microsoft Suite, DocuProof, Monday, and social media with Figma.
- Rewrote and edited copy for web and print.
- Assisted in creation of copy for company website.
- Managed time efficiently in order to complete all tasks within fast paced, intense deadlines.
- Used style guidelines to make accurate changes and comply with ideal structure.
- Proofread four catalogs, multiple web entries and four social emails per day every six weeks.
COVID
Contact Tracer, DuPage Health Department, Contract
09.2020 - 05.2021
- Investigated and identified confirmed and suspected coronavirus cases. Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Protected patient privacy
- Investigated and identified confirmed and suspected coronavirus cases. Collected and documented necessary information into secure contact-tracing software - CRM following HIPAA
Proofreader & Quality Control
Cassata & Associates
07.2018 - 11.2019
- Proofread and corrected grammar and spelling errors and checked compliance to various regulations in North America and EAU.
- Made adjustments to graphic design submissions such as coloring, shading, or placement.
- Collaborated with other staff members to produce exceptional products for consumers.
- Managed finished works and version edits for comprehensive record of each file.
- Collaborated with artists to meet project deadlines and solicit customer feedback and transparency on work progress.
- Followed multiple style guides and NLEA or FDA regulations to ensure accuracy, quality and consistency in produced content in both North America and EU.
Customer Service Representative
Clover Insurance Agency, Temporary
01.2018 - 07.2018
- Assisted customers with any issues, directed callers to appropriate departments, and provided excellent customer service.
- Performed general office duties such as printing, faxing, and filing.
- Processed and managed customer payments to insurance agency.
- Assisted customers with policy updates, ensuring clear and accurate communication of information.
- Managed over 50 customer interactions per day.
Proofreader
ICU Medical, Contract
07.2017 - 01.2018
- Proofread medical packaging and pamphlets to ensure accurate description and functionality of products.
- Coordinated with other departments to ensure accuracy and quality of products.
- Assisted in adjusting different aspects of graphic designs to ensure quality marketing based on color, and print size.
Art Production Quality Control Specialist
SGS International, Inc
03.2012 - 12.2016
- Reviewed and proofread art production, text, graphics, packaging, labels, booklets, promotional materials, and catalogs.
- Consulted with in-house customer service and sales to ensure art met client's expectations.
- Maintained quality and accuracy of orders while meeting production standards and timelines.
- Proofread multilingual packaging.
- Trained foreign proofreaders in three days to take over certain accounts .
Graphics Department Proofreader
Clear Lam Packaging, Inc
12.2005 - 12.2011
- Proofread text, graphics, and layout in English and other languages on screen and paper.
- Provided feedback on context and format to ensure quality product.
- Edited production training manuals and standard operating procedures.
- Developed filing and reporting systems to improve workflow and job scheduling.
- Multiple expedited turnaround to client in 24 hours.
Education
Bachelor of Arts - English
Northern Illinois University
DeKalb, ILSkills
- Electronic Document Storage
- Cross-Departmental Collaboration
- Content Editing Knowledge
- Proofreading
- Documentation Skills
- Adobe and Microsoft Proficiency
- File Coordination
- Spelling Abilities
- Grammar Understanding
- Regulatory Compliance
- Interpersonal and Written Communication
Timeline
Proofreader
LTD Commodities
06.2021 - 01.2023
COVID
Contact Tracer, DuPage Health Department, Contract
09.2020 - 05.2021
Proofreader & Quality Control
Cassata & Associates
07.2018 - 11.2019
Customer Service Representative
Clover Insurance Agency, Temporary
01.2018 - 07.2018
Proofreader
ICU Medical, Contract
07.2017 - 01.2018
Art Production Quality Control Specialist
SGS International, Inc
03.2012 - 12.2016
Graphics Department Proofreader
Clear Lam Packaging, Inc
12.2005 - 12.2011
Bachelor of Arts - English
Northern Illinois University
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