Heather Gilbert
Antioch,IL
Summary
Organized and efficient Data Entry Clerk with experience in data organization, proofreading and word processing. Team player works to support group efforts to meet critical deadlines.
Overview
1
1
year of professional experience
Work History
Data Entry Specialist
LTD Commodities
08.2016 - 01.2017
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Sent completed entries for evaluation and final approval.
- Maintained files, records and chronologies of entry activities.
- Corrected data entry errors to prevent duplication or data degradation.
Customer Service Specialist
Experient
09.2015 - 08.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place ticket orders and hotel bookings.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Associate of Arts -
College of Lake County
Grayslake, IL05.2020
High School Diploma -
Antioch Community High School
Antioch, IL05.2008
Skills
- Word Processing
- Typing Manuscripts
- Microsoft Office
- Updating Client Data
- Transcribing Information
- Customer Inquiries
- Technology Features
- Customer Data Confidentiality
Timeline
Data Entry Specialist
LTD Commodities
08.2016 - 01.2017
Customer Service Specialist
Experient
09.2015 - 08.2016
Associate of Arts -
College of Lake County
High School Diploma -
Antioch Community High School
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