Summary
Overview
Work History
Education
Skills
Timeline
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Heather Gilbert

Antioch,IL

Summary

Organized and efficient Data Entry Clerk with experience in data organization, proofreading and word processing. Team player works to support group efforts to meet critical deadlines.

Overview

1
1
year of professional experience

Work History

Data Entry Specialist

LTD Commodities
08.2016 - 01.2017
  • Completed data entry tasks with accuracy and efficiency.
  • Compiled data and reviewed information for accuracy prior to input.
  • Sent completed entries for evaluation and final approval.
  • Maintained files, records and chronologies of entry activities.
  • Corrected data entry errors to prevent duplication or data degradation.

Customer Service Specialist

Experient
09.2015 - 08.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place ticket orders and hotel bookings.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

Associate of Arts -

College of Lake County
Grayslake, IL
05.2020

High School Diploma -

Antioch Community High School
Antioch, IL
05.2008

Skills

  • Word Processing
  • Typing Manuscripts
  • Microsoft Office
  • Updating Client Data
  • Transcribing Information
  • Customer Inquiries
  • Technology Features
  • Customer Data Confidentiality

Timeline

Data Entry Specialist

LTD Commodities
08.2016 - 01.2017

Customer Service Specialist

Experient
09.2015 - 08.2016

Associate of Arts -

College of Lake County

High School Diploma -

Antioch Community High School

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Heather Gilbert