Lisa Chesney

• Directed scheduling and quoting of repairs in machinist and hydraulic shops while collaborating with technicians on heavy equipment components. Formulated and executed effective repair strategies that balanced cost with operational efficiency, minimizing the need for full component rebuilds. Oversaw management of over 200 components concurrently, driving optimal workflow and productivity. Led a team of 35 to 50 technicians, contributing to the establishment of crucial training and safety guidelines. Managed departmental billing processes, guaranteeing accuracy and timeliness in all transactions. Coordinated with supervisors, administrators, and cross-departmental teams to ensure prompt and accurate closure of work orders. Implemented programs that streamlined job completion across all tasks, enhancing overall efficiency. Partnered with the parts department and technicians to elevate operational effectiveness.

Successfully managed multiple high- priority projects simultaneously while maintaining strict deadlines.

• Supervisor Scott Jensen
• (775) 358-5111

• Open to further discussions during interview process.

• Oversaw customer interactions to address needs effectively. Managed phone communications to enhance service delivery. Directed vehicle dispatch operations to optimize workflow. Collaborated closely with mechanics for operational support. Engaged with parts and sales departments to streamline processes. Supervised vehicle management within the shop environment. Developed detailed estimates and communicated them to customers. Organized appointment schedules and conducted recall checks. Maintained relationships with fleet accounts to guarantee timely vehicle service. Coordinated with fleet partners to accelerate maintenance and repair processes.
• Supervisor Troy Alfonso (passed away)
• (775) 882-5353

• Oversaw daily store operations, including opening and closing procedures. Facilitated customer engagement and support to enhance satisfaction. Delegated responsibilities to shop foreman for efficient task management. Communicated service updates to customers to maintain transparency. Marketed services to drive sales and customer interest. Liaised with parts department to optimize inventory management. Monitored parts ordering process to ensure timely delivery.

• Directed departmental operations while overseeing staff to implement policies and procedures effectively. Monitored adherence to company guidelines by all employees and shop operations. Managed recruitment processes, including performance evaluations and terminations, to build a strong workforce. Oversaw payroll and bonus verification to ensure timely and accurate compensation. Enhanced customer service by addressing issues and fostering positive relationships. Collaborated with manufacturers to optimize supply chain processes. Led efforts with the sales department to drive overall company success. Represented the organization at external events and management meetings to strengthen partnerships. Partnered with software developers to successfully design and implement a new computer system.
• Supervisor Mark Magnacca
• (company closed)

• Managed customer relations by addressing inquiries and needs promptly. Oversaw phone communications to facilitate service requests. Directed vehicle dispatch operations to optimize service efficiency. Guided mechanics in accessing required parts and tools. Liaised with parts and sales departments to enhance service delivery. Supervised vehicle progress in the shop to ensure adherence to schedules. Administered estimate processing while explaining details to customers clearly. Planned and organized appointments, including recall checks. Cultivated relationships with multiple company accounts to ensure timely vehicle service.
• Supervisor Troy Alfonso (passed away)
• (775) 882-5353

• Oversaw inventory management of over 1000 vehicles across five locations to ensure uniform operations. Made strategic decisions for vehicle readiness and sales processes. Facilitated customer interactions by addressing inquiries and coordinating vehicle dispatch. Collaborated with mechanics and liaised with parts and sales teams to enhance service delivery. Supervised vehicle processing in the shop and communicated detailed estimates to customers. Effectively scheduled appointments and monitored recall checks. Streamlined processing of new vehicles for prompt availability on the sales lot. Managed used trades for auction or service preparation. Authorized vendor repairs and ensured billing accuracy. Directed detail department activities and supervised staff performance. Conducted quality assessments on vehicles and detailing tasks. Led internal service department operations to maintain efficiency. Coordinated off-site events to elevate company representation and ensure high-quality standards.
• Supervisor Scott Phipps
• (208) 376-8510

Student at University Of Nevada Reno