Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lisagay Samuels

Briarwood,USA

Summary

I am a highly motivated and organized healthcare professional with 12 years of experience in the wellness industry. I have excellent communication and interpersonal skills and am adept at working effectively with teams and independently. You will find that I have a strong commitment to delivering high-quality results, and I always strive to contribute to the success of the organization I work with.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Teletech Coordinator (hybrid)

Tapestry Health
07.2023 - 08.2024
  • Responsible for ensuring the timely initiation of telehealth visit for all eligible patient
  • Travel up to 50% annually to and from centers within the assigned regional territory to support onsite visits (combination of day trips and overnight trips)
  • Support telehealth providers through a variety of tasks such as set up appointment sights, explain to patients what will take place and other tasks per provider
  • Manage virtual appointments between patients and healthcare providers
  • CCM data entry for assigned facilities, medical providers
  • Prep patient’s note and upload appropriate documentation to support chronic care patient visits
  • Collaborate with team members to brainstorm ideas and contribute to project planning, fostering a creative and collaborative work environment
  • Maintain health information in compliance with corporation and federal regulation
  • Provide patient education regarding the importance of chronic care management annual visit

ED Tech (per dime)

New York Presbyterian Hospital
10.2013 - 10.2023
  • Provide assistance in routine patient care in the ER department, communicate effectively with patients regarding follow-up
  • Perform phlebotomy, EKGs, monitoring heart rhythm, vital signs, intake, output, collect specimens as required and documents on patient's records
  • Learn and Adhere to HIPPA guidelines
  • Knowledgeable of supplies and equipment in trauma, fluid room and Pyxis Med Stations
  • Proficient with Epic (Electronic Health Records) All scripts, Radiology Information System (RIS)

Registered Behavior Technician (RBT)

Kids First Service
03.2022 - 04.2023
  • Applying Applied Behavior Analysis (ABA) techniques
  • Recording and analyzing data on client behavior
  • Collaborating with Board Certified Behavior Analysts (BCBAs) and families to adjust and optimize treatment plans
  • Engaging in continuous professional development to stay up to date of best practices in the field
  • Highlight the role of parent training programs in reinforcing behavioral techniques at home

Patient Care Representative (PSR)

Lenox Hill Radiology
01.2022 - 12.2022
  • Greet and register patients in a timely friendly manner
  • Confirm patient’s insurance, billing information, proper authorization and identification
  • Pre-register, submit reports and documents, input clinical data as needed for appointment
  • Compile, maintain, and update patient records according to HIPAA regulations

Medical Benefit Specialist Operator

Copilot Provider Support Services
02.2018 - 01.2019
  • Update accurate codes to ensure accurate data entry
  • Ensure all insurance information needed for billing processes are properly obtained and recorded in the MRS
  • Answer and respond to calls regarding insurance related issues in a courteous manner
  • Direct communication with MD and medical facilities
  • Verify patient’s financial responsibility such as, so-payments, co-insurance
  • Contact insurance companies as required to obtain insurance verification and authorization

Education

BS - Sociology, Health Education

York University CUNY
05.2023

AA - Liberal Arts

Borough of Manhattan Community College CUNY
05.2013

Skills

  • Proficient in Microsoft Software (Words, Excel, PowerPoint and Outlook) Virtual Meeting Programs, Various HER System
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Certification

  • The Manhattan Institute ED Tech Certificate 07/2012
  • The Manhattan Institute Phlebotomy/EKG Certificate 07/2012
  • The Manhattan Institute Patient Care Technician 07/2012
  • BLS Certification, The American Heart Association 02/2023 -11/2025

Timeline

Teletech Coordinator (hybrid)

Tapestry Health
07.2023 - 08.2024

Registered Behavior Technician (RBT)

Kids First Service
03.2022 - 04.2023

Patient Care Representative (PSR)

Lenox Hill Radiology
01.2022 - 12.2022

Medical Benefit Specialist Operator

Copilot Provider Support Services
02.2018 - 01.2019

ED Tech (per dime)

New York Presbyterian Hospital
10.2013 - 10.2023

AA - Liberal Arts

Borough of Manhattan Community College CUNY

BS - Sociology, Health Education

York University CUNY

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