Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Lisa M. Behan

Lisa M. Behan

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

23
23
years of professional experience

Work History

Owner/Operator

A Helping Hand Domestic Services
02.2013 - 03.2023


  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Server Trainer

Strapazza
04.2004 - 07.2012
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
  • Established and maintained quality control standards.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.

Telephone Research Interviewer

Public Opinion Research
05.2000 - 09.2004
  • Reviewed, classified and recorded survey data in preparation for computer analysis.
  • Entered responses from survey participants into internal database using [Software] to later compile reports or conduct analysis.
  • Used strong and eloquent speaking skills in delivering questions to survey participants by phone and prompting responses to complete questionnaires.
  • Delivered effective oral presentations to staff and clients based upon data compiled from different research sources.

Education

Associate of Applied Science - Managerial Economics

Carroll Community College
Westminster, MD

Certificate of Completion - Customer Service Management

Carroll County Career And Technology Center
Westminster, MD

High School Diploma -

Liberty High School
Eldersburg, MD
06.2001

Skills

  • Account Management
  • Customer Relations
  • Problem-Solving Ability
  • Quality Assurance Controls
  • Customer Relationship Management
  • Call Center Operations
  • Reading Comprehension
  • Credit Card Payment Processing
  • Report Transcription
  • Conflict Resolution
  • Service Standard Compliance

Timeline

Owner/Operator

A Helping Hand Domestic Services
02.2013 - 03.2023

Server Trainer

Strapazza
04.2004 - 07.2012

Telephone Research Interviewer

Public Opinion Research
05.2000 - 09.2004

Associate of Applied Science - Managerial Economics

Carroll Community College

Certificate of Completion - Customer Service Management

Carroll County Career And Technology Center

High School Diploma -

Liberty High School

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Lisa M. Behan