Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lisa M. Cox
Open To Work

Lisa M. Cox

Hebron,KY

Work Preference

Desired Job Title

Customer Service RepresentativeCustomer Service/Billing Agent and Technical Support Representative ICustomer Service & Problem Resolution Representative IIRegistered Staff Technologist/Special Procedures Technologist

Work Type

Part Time

Location Preference

Remote

Salary Range

15/hr - 25/hr

Important To Me

Career advancementWork-life balanceCompany CultureWork from home optionPaid sick leavePaid time off401k matchFlexible work hours

Summary

Results-driven customer service representative with extensive experience in technical support and quality assurance. Demonstrated ability to enhance service efficiency through effective troubleshooting and customer relationship management. Achieved high satisfaction rates and successfully resolved complex issues.

Overview

22
22
years of professional experience

Work History

Customer Service Representative

Staples, Inc.
Florence, USA
01.2014 - Current
  • Customer Service/Technical Support Agent
  • Wyse Terminal and Avaya phone use
  • Quality of Call and Services Assurance
  • Print and Marketing Support Experience
  • Troubleshooting via Telephone of TV, Internet, and VoIP services
  • Customer Service
  • KANA Email Program Experience
  • RightFax Digital Fax Program Experience
  • On-Call Sales Experience

Customer Service/Billing Agent and Technical Support Representative I

StarTek
Cincinnati, USA
01.2013 - 01.2014
  • Project at Cincinnati Bell Telephone

Customer Service & Problem Resolution Representative II

Convergys
Erlanger, USA
01.2011 - 01.2012
  • AT&T U-verse Project

Registered Staff Technologist/Special Procedures Technologist

Health Alliance
Florence/Ft. Wright, USA
01.2004 - 01.2008
  • Patient care and assistance
  • Processed films to produce high-quality images for accurate diagnosis
  • ER/trauma radiography
  • Portable/C-arm radiography
  • Utilized computed radiography techniques to enhance patient exam efficiency
  • Gained experience in using LastWord for data management
  • Underwent training in Quadris system for patient management
  • Managed exam orders to streamline workflow and ensure timely patient care
  • St. Luke Hospitals

Education

Associates of Applied Science Degree - Radiological Technologies

Northern Kentucky University
Highland Heights, Kentucky

Skills

  • Customer relationship management
  • Customer engagement strategies
  • Call quality assurance
  • Email communication
  • Promotional outreach
  • Troubleshooting techniques
  • Conflict resolution

Timeline

Customer Service Representative

Staples, Inc.
01.2014 - Current

Customer Service/Billing Agent and Technical Support Representative I

StarTek
01.2013 - 01.2014

Customer Service & Problem Resolution Representative II

Convergys
01.2011 - 01.2012

Registered Staff Technologist/Special Procedures Technologist

Health Alliance
01.2004 - 01.2008

Associates of Applied Science Degree - Radiological Technologies

Northern Kentucky University
Lisa M. Cox