Pharmacy Technician
Lisa M. Evans
Publix Supermarkets, Inc
TITUSVILLE,FL
21
years of professional experience
Customer focused professional known for creating positive environment for clientele and associates with a calm, approachable demeanor that fosters trust and cooperation. One to follow rules and regulations with the ability to adapt to new procedures, as well as, rise to new challenges. Dependable, detail oriented and diplomatic. Creative and kind hearted, yet firm when necessary. Quick to learn and happy to be of service.
Work History
Pharmacy Technician
1 Year- Assisted pharmacists in dispensing medication to ensure accuracy and compliance with safety regulations.
- Processed prescriptions accurately using pharmacy management software, ensuring timely medication access for patients.
- Adhered to HIPAA regulations while handling personal information, safeguarding patient confidentiality and compliance.
- Performed a wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Resolved customer queries and concerns with empathy and professionalism, enhancing patient satisfaction and trust.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Customer Service Office Staff Member
3 Years 11 Months- Developed strong relationships with customers, fostering loyalty through personalized interactions.
- Collaborated with team members to streamline workflows and improve operational efficiency.
- Trained new staff on customer service protocols and company policies for consistency.
- Boosted internal morale through consistent assistance and support to colleagues.
- Responded proactively and positively to rapid change.
- Identified opportunities to enhance processes and services within the team.
- Led fellow associates in fund raising events by creating excitement, spreading awareness, and setting goals.
- Organized and hosted quarterly associate appreciation celebrations.
Coldwell Banker
1 Year 10 Months- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passionate about learning and committed to continual improvement.
- Coordinated schedules for multiple showings.
- Assisted clients in finding the home of their dreams.
- Complied with state and federal laws while facilitating the sale and purchase of client homes.
Customer Service Associate
4 Years 11 Months- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Assisted customers in product selection, ensuring informed decisions and enhancing customer satisfaction.
- Maintained knowledge of store promotions, policies, and procedures to provide accurate information to customers.
- Collaborated with team members to streamline service processes, improving overall efficiency during peak hours.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Identified upselling and cross-selling opportunities, contributing to increased sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
Server/waitstaff
1 Year- Delivered exceptional customer service, ensuring guest satisfaction and timely meal delivery.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Oversaw table setups, ensuring adherence to catering guidelines for various events.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Lead Motorist Services Specialist
11 Years 6 Months- Mentored junior staff in best practices for client interaction and problem resolution.
- Streamlined service processes, resulting in faster response times and enhanced customer satisfaction.
- Guided team in troubleshooting complex issues, utilizing industry knowledge to expedite resolutions and enhance service quality.
- Ensured confidentiality of taxpayer information in compliance with regulations.
- Executed policies and procedures mandated by Florida Statutes and the Department of Motor Vehicles.
- Delivered fair and honest peer evaluations.
- Served the community in a positive manner while managing high stress situations involving Real Id Compliance.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma
- General Studies
- Florida Real Estate Sales Agent
- Maine Real Estate Sales Agent
Skills
Customer service oriented with attention to detail.
Strong work ethic
Team collaboration
Reliability
Interpersonal communications
Problem-solving while implementing policy and procedure.
Calm under pressure
Multitasking and organization
Empathy and patience
Creative thinking
Timeline
Pharmacy Technician
Publix Supermarkets, Inc
09.2025 - CurrentRead More
Customer Service Office Staff Member
Publix Supermarkets, Inc
10.2022 - 09.2026Read More
Coldwell Banker
Real Estate Agent
11.2020 - 09.2022Read More
Server/waitstaff
Dandelion Catering Company
06.2019 - 06.2020Read More
Customer Service Associate
Bed Bath and Beyond
10.2017 - 09.2022Read More
Lead Motorist Services Specialist
Brevard County Tax Collector
07.2005 - 01.2017Read More
Titusville High School
High School Diploma
Read More
Brevard Community College
from General Studies
Read More
Aceable Agent
from Florida Real Estate Sales Agent
Read More
Arthur Gary School of Real Estate
from Maine Real Estate Sales Agent
Read More