Lisa M. Heredia

Supervision: Monitor students in the cafeteria, playground, or other assigned areas to ensure a safe environment.

Safety & Welfare: Actively prevent accidents by identifying safety hazards on school equipment.

Behavior Management: Guide students to follow school behavioral standards and intervene in conflicts.

Communication: Report incidents, injuries, or behavioral issues to teachers or school administrators.

First Aid: Provide, or assist with, minor medical assistance to students.

Clerical duties as assigned, per job assignment.

Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.

Answer phone promptly and direct incoming calls to correct offices.

Kept reception area clean and neat to give visitors positive first impression.

Respond to inquiries from callers seeking information.

Facilitate smooth communication channels by promptly forwarding messages to appropriate departments.

Handle incoming and outgoing package deliveries.

Process applications for various requested aid programs which included extensive research in various systems. Prepare and edit documents. Establish Medi-Cal eligibility, other Medi-Cal transactions on county and state data bases. Issuance clerk duties which included issuing multiple types of negotiables. Processing payment requests for travel claims, reimbursement/incentives. Collecting overpayments and bank deposits. Generating daily and monthly reports. Answering administration phones, working in mailroom and other duties as assigned. Training new clerical staff on company procedures and policies. Acted as incharge when supervision was not available. Member of the handbook committee for the department clerical units.

Working knowledge of State CALSAWS and MEDS systems.

Applying for Foster Care and Medi-Cal for youths in group home facilities. Utilization of State and County Databases. Answer phones, sorting mail, typing filing, maintaining a case load of 100 plus case files. Other duties as assigned.

Trained new clerical staff on company procedures and policies.