Lisa Marie Aguero
Miami
Summary
A self-motivated individual with a passion for customer service and experience. Looking for challenging, growth-oriented position. Adept at developing solid partnerships, and building strong teams. Seek to apply expertise toward upper management role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Operations Manager
Target
10.2020 - Current
- Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies, logistics and operations
- Led team of 90 team members while providing exceptional customer service. During seasonal hiring, managed a team of uo to 115 team members.
- Facilitated training for district and regional managers from Miami to Broward.
- Implemented new working processes which delivered continued improvements, sustainability and data analysis and implementation. Areas improved such as fulfillment services, backroom integrity, reverse logistics, pricing, and merchandising presentation.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals. Assessing their improvement opportunities by tailoring performance plans to close gaps.
- Implemented data-driven strategies for continuous improvement of engagement services, leading to improved performance metrics. Leading KPIs from all 15 stores in D349.
- Delivered consistent results under tight deadlines by effectively prioritizing tasks, delegating responsibilities, and maintaining focus on key objectives.
- Managed budget planning and financial forecasting, ensuring optimal resource allocation for maximum return on investment.
- Led cross-functional teams through strategic initiatives, resulting in improved operational efficiency and reduced costs.
- Maintained strong relationships with vendors, ensuring timely delivery of orders and effective communication regarding any discrepancies or issues that arose.
Store Manager
Starbucks
06.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Evaluated sales data and trends to identify opportunities for growth, implementing targeted marketing campaigns accordingly.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maintained strict compliance with company policies and procedures as well as local regulations, avoiding potential fines or penalties.
Visual Merchandising Manager
Target
10.2019 - 10.2020
- Oversaw visual merchandising for new store openings and store collateral change-outs.
- Organized special events and in-store demonstrations that showcased new products, boosting brand awareness and sales performance.
- Conducted regular assessments of store layout, making data-driven adjustments to optimize traffic flow and product visibility.
- Contributed to company growth through targeted visual merchandising efforts that aligned with overall business objectives.
- Increased sales revenue by strategically placing high-demand products in visually prominent areas.
- Evaluated competitor strategies by conducting regular market research activities, informing future visual merchandising plans accordingly.
- Maximized performance by monitoring daily activities and mentoring team members.
General Merchandiser Expert
Target
11.2017 - 07.2019
- Executed revised sales plans and reset zones to incorporate new merchandise.
- Completed efficient weekly pricing changes for general merchandise categories.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Assisted in training new employees, sharing expertise on store procedures and best practices for success in the role.
- Optimized product placement throughout the store based on analysis of sales data, leading to an increase in sales volume.
- Increased efficiency by streamlining merchandising processes, reducing time spent on tasks.
Education
Bachelor of Arts - Logistics in Supply Chain Management
Florida International University
Miami, FL08.2021
Bachelor of Arts - International Business Management
Florida International University
Miami, FL08.2021
Associate of Arts - Business Administration And Management
Indian River State College
Ft. Pierce, FL04.2019
Skills
- Flexible & Adaptable
- Customer service
- Employee performance evaluations
- Business Development
- Business administration
- Staff supervision
- Strategic planning
Certification
- SAP Training - 6 months
- MAGAYA Training - 6 months
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Starbucks
06.2022 - Current
Store Operations Manager
Target
10.2020 - Current
Visual Merchandising Manager
Target
10.2019 - 10.2020
General Merchandiser Expert
Target
11.2017 - 07.2019
Bachelor of Arts - Logistics in Supply Chain Management
Florida International University
Bachelor of Arts - International Business Management
Florida International University
Associate of Arts - Business Administration And Management
Indian River State College
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