Lisamarie Aguilar
Corpus Christi,TX
Summary
Dedicated customer service professional with a strong understanding of service delivery and a track record of successfully managing multiple tasks simultaneously. Committed to fostering and maintaining professional relationships to drive business results and enhance profitability. Adept at identifying customer needs and providing exceptional support to ensure customer satisfaction. Proven ability to adapt quickly to changing situations and deliver high-quality service in fast-paced environments.
Overview
2025
2025
years of professional experience
Work History
Jewler
Jared's
- Cleaned castings, assembled jewelry and repaired special orders
- Diamond setting in prongs, bed, channel and semi-channel
- Communicated daily with supervisor and manager to ensure production goals and order fulfillment
Laundry Room Attendant
Silver Sands
- Enjoyed working cohesively with other departments and co-workers as part of a team
- Operated all machinery in laundry the area
- Learned to use cleaning chemicals according to OSHA regulations and hotel requirements
- Responsible for checking and reporting the working condition and cleanliness of laundry machinery
Cashier
H-E-B
- Handle cash, credit, or check transactions with customers
- Scan goods and collect payments
- Ensure pricing is correct
- Issue change, receipts or refunds
Housekeeping Supervisor
Cinnamon Shore
- Supervise employees in the daily process of cleaning vacant and stayover guest rooms
- Responsible for inventory control items in guest rooms
- Replace/repair as needed
- Work closely with the front desk, department executives, maintenance, and general manager to address issues and concerns
Customer Service Representative
ResultsCX
09.2023 - 04.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Patient Care Representative
Alorica
06.2021 - 08.2022
- Assisted patients with processing Medicare part D prescriptions refills
- Processed request to doctor offices for renewal of expired prescriptions
- Provided information regarding Medicare coverage
- Provided guidance to the patient regarding contacting the correct department for Prior Authorizations and Correct medical group
Education
Diploma -
King High School
Skills
- Critical Thinking
- Excellent time management skills
- Microsoft Outlook
- Attention to detail
- Outbound and Inbound calling
- HIPAA Knowledge
- Emotional Support
- Gemstone Identification
- Jewelry repair
- Precious Metal Knowledge
- Customer Service
- Problem-solving abilities
- Active Listening
References
- Guadalupe Rodarte, (361)688-9273
- Melissa Lara, (361)232-8963
- Mary Johnson, (361)253-0007
Timeline
Customer Service Representative
ResultsCX
09.2023 - 04.2024
Patient Care Representative
Alorica
06.2021 - 08.2022
Jewler
Jared's
Laundry Room Attendant
Silver Sands
Cashier
H-E-B
Housekeeping Supervisor
Cinnamon Shore
Diploma -
King High School
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