LISA MARIE ARROYO
Oviedo,FL
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
23
23
years of professional experience
Work History
Supervisor
Once Upon A Child Franchise
05.2022 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
ESL TEACHER
VIPKID
10.2018 - Current
- Coached students on English pronunciation and intonation for eloquent conversation.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Attended workshops to learn about student motivation and engaging learning activities.
- Adopted new technologies and online platforms to facilitate student learning.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
FRONT DESK/RECEPTIONIST
Active Living Health Center
10.2014 - 08.2017
- Greet patients
- Perform administrative tasks as needed
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Trained new team members on company procedures, customer service and issue resolution.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled assignments independently with good judgement and critical thinking skills.
BARTENDER
Orlando Ale House
10.2008 - 01.2013
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upheld strict regulations for safe alcohol service and food safety.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Speech and Language Therapist
Osceola County Public Schools
08.2007 - 05.2008
- Evaluated and diagnosed students with speech, language, voice, and fluency disorders using standardized assessments and clinical observations.
- Implemented group therapy sessions for individuals with similar communication challenges, promoting peer support and increased motivation.
- Collaborated with multidisciplinary teams to create comprehensive treatment plans for patients with complex communication disorders.
- Enhanced speech and language development in children by designing engaging activities and exercises targeting various skill levels.
- Established strong relationships with patients and families, fostering trust and collaboration towards shared treatment goals.
Server/Bartender
TGI Friday's
05.2001 - 10.2006
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
Bachelor of Science - Communication Sciences and Disorders
University of Central Florida
Orlando, FL05.2007
Skills
- Bilingual English, Spanish
- Easily trainable Able to take direction and learn quickly
- High communication skills; I am very friendly, patient, and able to meet people at their level
- Great teamwork skills; I really enjoy working with others and coming to an end goal together
Timeline
Supervisor
Once Upon A Child Franchise
05.2022 - Current
ESL TEACHER
VIPKID
10.2018 - Current
FRONT DESK/RECEPTIONIST
Active Living Health Center
10.2014 - 08.2017
BARTENDER
Orlando Ale House
10.2008 - 01.2013
Speech and Language Therapist
Osceola County Public Schools
08.2007 - 05.2008
Server/Bartender
TGI Friday's
05.2001 - 10.2006
Bachelor of Science - Communication Sciences and Disorders
University of Central Florida