Martin Olivares
San Francisco,CA
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
11
11
years of professional experience
Work History
Supervisor
Compass Group Management
12.2018 - 12.2023
- Monitored workflow to improve employee time management and increase productivity.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Frequently inspected production area to verify proper equipment operation.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Barista Shift Supervisor
Neighbor Bakehouse
02.2016 - 11.2018
- Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Created new training guidelines, and provided staff orientation and training.
Food Handler
Let's Be Frank
04.2013 - 12.2015
- Made food according to standard recipes with requested changes for customer satisfaction.
- Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
- Received, unpackaged and stored incoming food deliveries.
- Improved food safety by diligently following proper food handling procedures and maintaining a clean work environment.
- Lifted and carried heavy materials.
Education
Associate of Arts - Liberal Arts And Sciences
City College of San Francisco
San Francisco, CA06.2018
Skills
- Bilingual English, Spanish
- Food Handler certificate
- Energetic, friendly and enthusiastic
- Service oriented team player
- Effective multitasker
- Clean and organized
- Ability to meet deadlines examplesEffective in large event catering
Timeline
Supervisor
Compass Group Management
12.2018 - 12.2023
Barista Shift Supervisor
Neighbor Bakehouse
02.2016 - 11.2018
Food Handler
Let's Be Frank
04.2013 - 12.2015
Associate of Arts - Liberal Arts And Sciences
City College of San Francisco