LISAMARIE GUZMAN
San Antonio,TX
Summary
Practice Manager with several years in healthcare administration. Experience includes managing daily operations, improving workflow efficiency, and developing effective workflow strategies while implementing the best patient care.
Overview
15
15
years of professional experience
Work History
Practice Manager
Neuroscience Unit/Psychiatric Physicians-Tenet Healthcare
San Antonio, TX
08.2021 - Current
- Develops and oversees Neuroscience units and Psychiatric units on-call calendars for various Baptist hospitals.
- Responsible for payment processing for 15 healthcare professionals.
- Developed and implemented office policies, supervised staff, maintained records.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
- Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
- Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
- Motivated staff by offering direction and providing constructive feedback.
Practice Manager
Acacia OB/GYN- Tenet Healthcare
San Antonio, TX
03.2017 - 08.2021
- Developed and implemented office policies while supervising staff and managing records.
- Assisted in recognizing patient charge errors.
- Processed detailed shift information for staff and physicians' payroll.
- Developed and implemented new patient registration processes to streamline workflow.
- Maintained financial records, including billing and accounts receivable and payable.
- Formulated action plans to address operational deficiencies.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
- Held routine meetings with staff to address operational issues.
- Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
- Managed vendor relationships for supplies and services related to the practice.
- Managed daily practice operations encompassing front desk reception and appointment scheduling.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Provided support during audits by gathering requested documents as well as answering questions from auditors.
Surgical Coordinator
Acacia OB/GYN- Tenet Healthcare
San Antonio, TX
04.2010 - 03.2017
- Coordinated surgery dates, time frames, and facilities for incoming patients.
- Determined necessity of referral and authorization for procedures.
- Scheduled procedure time, date, and location.
- Distribute pre-op patient packets via in-person meeting
- Counseled patients on dietary and fluid intake before surgery.
- Facilitate effective communication with surgery patients.
- Managed appointments, including making, rescheduling, and canceling.
- Arrange post-operative appointments when necessary.
- Ensure timely updates of billing notes with complete accuracy concerning insurance issues.
- Maintained accurate records upon surgery completion.
Education
High School Diploma -
St. Gerard High School
San Antonio, TX05-2004
Skills
- Exceptional communication
- Managing medical practices
- Customer service-oriented
- Accurate and detailed
- Works well under pressure
- Professionalism
- Multitasking
- Policy and procedure development
- Referral management
- HIPAA and OSHA regulations
- Workflow efficiency
- Employee operations
- Employee performances
- Training and mentoring
- Regulatory Compliance
- Payroll Management for staff and physicians
Accomplishments
I have been promoted many times since I started working in Healthcare. I take pride in my career and accomplishments while staying productive, professional, and a loyal employee.
Timeline
Practice Manager
Neuroscience Unit/Psychiatric Physicians-Tenet Healthcare
08.2021 - Current
Practice Manager
Acacia OB/GYN- Tenet Healthcare
03.2017 - 08.2021
Surgical Coordinator
Acacia OB/GYN- Tenet Healthcare
04.2010 - 03.2017
High School Diploma -
St. Gerard High School