Maranda Walker
Loveland,CO
Summary
Dynamic Dental Practice Manager at 5280 Pediatric Dentistry, recognized for enhancing patient satisfaction and optimizing operations. Leveraged exceptional customer service and sales expertise to boost case acceptance rates and streamline billing processes. Cultivated a collaborative team culture, significantly improving employee retention and fostering professional development among staff. Expert in Hospitality Management and Server development. Excellent serving etiquette and outstanding customer satisfaction skills.
Overview
17
17
years of professional experience
Work History
Dental Practice Manager
5280 Pediatric Dentistry
Parker, CO
06.2020 - Current
- Increased case acceptance rates with comprehensive treatment presentations and financial discussions tailored to individual patient needs.
- Created a welcoming environment for patients through excellent customer service skills, fostering patient loyalty to the dental practice.
- Ensured compliance with OSHA, HIPAA, and state regulations through regular audits, staff training, and policy updates.
- Implemented effective marketing strategies, leading to increased new patient acquisition and overall revenue growth for the dental practice.
- Developed a strong team culture, resulting in increased employee retention and reduced turnover within the dental practice.
- Enhanced patient satisfaction by implementing efficient scheduling and appointment management systems.
- Managed payroll administration duties efficiently to minimize errors in timekeeping records or payment discrepancies.
- Developed an effective employee performance evaluation system to provide constructive feedback and encourage continuous improvement among staff members.
- Streamlined dental practice operations for improved efficiency and cost savings through staff training and workflow optimization.
- Optimized insurance billing processes for faster claims processing times, improving cash flow within the dental practice.
- Established positive relationships with vendors, negotiating favorable contracts for equipment maintenance and supply purchases.
- Facilitated ongoing professional development opportunities for staff members to enhance their skills and maintain a high level of competence in their respective roles.
- Resolved conflicts between employees professionally while maintaining confidentiality standards set forth by privacy laws such as HIPAA.
- Improved communication between clinical staff members by establishing regular meetings focused on enhancing teamwork efficiency and providing exceptional patient care experiences.
- Collaborated with dentists to assess patient care needs and create treatment plans that maximized oral health outcomes for patients.
- Evaluated software options to select an optimal dental practice management system that streamlined operations while offering user-friendly interface features for patients.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Server/ Bartender
Bar Louie
Denver, CO
04.2016 - 06.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
Assistant Manager
Hyatt Place DIA
Denver, CO
08.2008 - 04.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving guest inquiries promptly.
- Offered hands-on assistance to our guests, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak holiday hours without exceeding labor budgets.
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Facilitated open lines of communication between staff members across various departments for smooth collaboration.
- Coordinated events and conferences, ensuring smooth execution of all logistical aspects.
- Optimized room inventory management, maximizing occupancy rates while minimizing overbooking incidents.
- Assisted in the creation of long-term strategic plans for the hotel''s continued growth and success.
- Monitored online reviews and ratings from guests, implementing changes as necessary to address concerns or capitalize on positive feedback.
- Ensured compliance with local regulations and industry best practices regarding health, safety, and accessibility standards.
- Streamlined front desk operations for improved efficiency and enhanced guest experiences.
- Maintained high standards of cleanliness throughout the property by enforcing strict housekeeping procedures.
- Negotiated favorable contracts with suppliers, securing competitive pricing for goods and services without compromising quality.
- Managed hotel budgets, reducing unnecessary expenses and optimizing resource allocation.
- Improved employee retention rates through effective recruitment strategies, comprehensive onboarding processes, and ongoing support initiatives.
Education
Bachelor Of Administration - Business Administration And Management
Metropolitan State University of Denver
Denver, CO06.2019
High School Diploma - General Studies
Eaglecrest High School
Centennial05.2007
Skills
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Safe food handling
- Menu memorization
- Order accuracy
- Team collaboration
- Sales expertise
- Service prioritization
- High volume dining
- Food safety practices
- Performance improvement
- Guest relations management
- Point of sale operation
- Dining area maintenance
- Relationship management
- Beverage preparation
- Order management
- Front office operations
- Guest satisfaction tracking
- Reservation systems
- Sales and marketing
- Task delegation
- Budgeting and finance
- Revenue management
- Menu planning
- Meeting planning
- Brand standards adherence
- Employee engagement
- Exceptional communication
- Data entry proficiency
- Guest complaint resolution
- Client relationship management
Timeline
Dental Practice Manager
5280 Pediatric Dentistry
06.2020 - Current
Server/ Bartender
Bar Louie
04.2016 - 06.2020
Assistant Manager
Hyatt Place DIA
08.2008 - 04.2016
Bachelor Of Administration - Business Administration And Management
Metropolitan State University of Denver
High School Diploma - General Studies
Eaglecrest High School