LISA MARIE GONZALES
San Jose,CA
Summary
Experienced administrative professional with strong communication and computer skills. Adept at meeting deadlines and thriving in multicultural environments, showcasing adaptability and awareness. Possesses exceptional organizational abilities and meticulous attention to detail honed through previous office settings. Demonstrates a proven track record as a customer service representative, excelling in fast-paced customer service and call center environments for over three years. Maintains a personable and professional demeanor even under pressure, ensuring a positive and efficient experience for all stakeholders.
Overview
12
12
years of professional experience
Work History
Customer Service Agent
Sixt Rent A Car
08.2023 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Customer Service Representative
Interline Brands
11.2016 - 12.2021
- Effectively managed a high-volume of inbound and outbound customer calls
- Addressed and resolved customer product complaints empathetically and professionally
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
- Resolved service, pricing and technical problems for customers by asking clear and specific questions
Customer Service Specialist
SunvalleyTek International
04.2013 - 11.2016
- Properly directed inbound calls in phone queues to improve call flow
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Maintained and updated records and reports daily
- Built customer loyalty by placing follow-up calls for customers who reported product issues
- Serve as first point of contact, fielding and routing telephone calls, greeting visitors and responding to customer and vendor inquiries
Education
HIGH SCHOOL DIPLOMA -
LIBERTY HIGH SCHOOL
06.2010
Skills
- Technical skills (Microsoft Office & ERP systems)
- Fast learner
- Highly organized
- Entrusted by management with confidential materials
- Call center experience
- Multitasking Abilities
- Friendly, Positive Attitude
- Teamwork and Collaboration
Timeline
Customer Service Agent
Sixt Rent A Car
08.2023 - Current
Customer Service Representative
Interline Brands
11.2016 - 12.2021
Customer Service Specialist
SunvalleyTek International
04.2013 - 11.2016
HIGH SCHOOL DIPLOMA -
LIBERTY HIGH SCHOOL
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