Years of Professional Experience
Hi, I’m
Lisa Marie Mallard
Dallas,TX
Summary
Accomplished Team Leader and former Executive & Personal Assistant with over 25 years of experience. Dedicated to providing unparalleled support to high-achieving Executives and Teams. Proven track record of managing corporate and personal affairs of High-Profile Individuals & Corporations, and vast expertise in Team management. Adept at resourceful problem-solving, maintaining composure under pressure, and leveraging resources to achieve outstanding results.
Overview
25
Work History
Yohana (Subsidiary Of Panasonic)
Senior Team Leader
05.2021 - 09.2023
Job overview
- Orchestrated the day-to-day management of a team of 20 + Virtual Assistants, and a specialized team of Client Ambassadors, to consistently aligning performance metrics with business objectives.
- Mentored and coached Virtual Assistants to nurture and expand the client base.
- Fostered a collaborative Yohana/Panasonic VA team culture emphasizing the Panasonic mission and vision.
- Modeled management and organizational skills and multi-tasked and prioritized in a deadline-driven environment.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Yohana (Subsidiary Of Panasonic)
Virtual Executive Assistant- Consultant
11.2020 - 05.2021
Job overview
- Monitored VA performance to identify areas of improvement and make adjustments.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Analyzed project performance data to identify areas of improvement.
- Scheduled and facilitated meetings between VA's and Leadership to discuss deliverables, KPIs, schedules and conflicts.
- Described product and service details to members to provide information on benefits and advantages.
- Delivered exceptional training and hands-on motivation to team members to enhance member satisfaction.
Sun Holdings Group
Executive & Personal Assistant to President & CEO
06.2017 - 06.2020
Job overview
- Supported the President/CEO and his family with high-level conference calls, agenda coordination, and VIP travel arrangements.
- Managed personal/professional calendars, including ownership of family calendars.
- Corresponded with boards, organizations, and financial institutions on behalf of the Executive.
- Oversaw household staff across multiple properties.
- Prepared and distributed reports and presentations for meetings.
- Planned and executed special events.
- Available 24/7 to meet any immediate needs.
Dallas Cowboys Football Club
Executive & Personal Assistant
05.2016 - 05.2017
Job overview
- Managed personal and professional calendars for a member of the Jones Family and the Dallas Cowboys Organization.
- Coordinated appointments and meetings, prepared presentations, and managed logistics.
- Provided confidential administrative support for Club matters.
- Assisted in composing letters and emails, managing VIP/Celebrity guests, and more.
- Efficiently handled a demanding travel schedule, including personal aircraft and ground transportation arrangements.
- Undertook any requested tasks from the Executive and the Jones Family.
Platinum Enterprises
Personal and Executive Assistant
10.2008 - 04.2016
Job overview
- Supported the President & CEO of a Fitness/Wellness Company with domestic and international VIP travel arrangements.
- Coordinated Celebrity/NFL/NBA/NHL promotional appearances.
- Managed calendars, personal shopping, and event planning.
- Supervised household staff and maintained communication with employees.
- Maintained filing and office systems.
Education
San Diego State University
BA from Business Administration
1997
Timeline
Senior Team Leader
Yohana (Subsidiary Of Panasonic)
05.2021 - 09.2023
Virtual Executive Assistant- Consultant
Yohana (Subsidiary Of Panasonic)
11.2020 - 05.2021
Executive & Personal Assistant to President & CEO
Sun Holdings Group
06.2017 - 06.2020
Executive & Personal Assistant
Dallas Cowboys Football Club
05.2016 - 05.2017
Personal and Executive Assistant
Platinum Enterprises
10.2008 - 04.2016
San Diego State University
BA from Business Administration
Affiliations
Member of:
- International Association of Administrative Professionals
- EAO (Executive Assistants Organization)
- ACPA (Association of Celebrity Personal Assistants)
Skills
- Staff Management and Mentoring
- Team Leadership
- Key Performance Indicators (KPI)
- Event Planning and Management
- Public Speaking and Relations
- Comprehensive Personal Assistance
- Office Management and Coordination
- Master Calendar Management
- Documentation, Reporting, and Business Writing
- Expertise in Travel Accommodations
Certification
- Salesforce
- Microsoft Office Suite
- G Suite for Business
- Email and Information Management
- Digital Calendars (Google, Outlook, etc.)
- File Sharing Programs (Dropbox, Google Drive, etc.)
- Workplace Chat (Slack, Microsoft Teams, etc.)
- Video Conferencing
- Cloud Backup Software (Dropbox Pro, Carbonite, etc.)
- Social Media Management
- Project Management Software (Asana, Jira, etc.)
Key Competencies
- Staff Management and Mentoring
- Team Leadership
- Key Performance Indicators (KPI)
- Event Planning and Management
- Public Speaking and Relations
- Comprehensive Personal Assistance
- Office Management and Coordination
- Master Calendar Management
- Documentation, Reporting, and Business Writing
- Expertise in Travel Accommodations
Applications & Software
- Salesforce
- Microsoft Office Suite
- G Suite for Business
- Email and Information Management
- Digital Calendars (Google, Outlook, etc.)
- File Sharing Programs (Dropbox, Google Drive, etc.)
- Workplace Chat (Slack, Microsoft Teams, etc.)
- Video Conferencing
- Cloud Backup Software (Dropbox Pro, Carbonite, etc.)
- Social Media Management
- Project Management Software (Asana, Jira, etc.)
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