Edgar Magana Diaz
Las Vegas,NV
Summary
Experienced leader and problem-solver dedicated to optimizing operations, reducing costs, and enhancing organizational efficiency. Demonstrates strong independent decision-making skills and sound judgment to drive positive impact on company success. Adept at building and motivating teams, fostering positive customer relations, and cultivating strong relationships. Proficient in training, monitoring, and boosting employee engagement to drive performance. Forward-thinking and goal-oriented, skilled in efficient departmental management. Proven track record of matching employees with suitable roles for optimal performance. Proactive and driven individual committed to continuous operational improvement. Highly organized with a passion for securing an entry-level position in personal training to contribute to the team and achieve company objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Manager-Law Practice
The Law Offices Of Yohana Saucedo, P.C.
03.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Developed systems and procedures to improve operational quality and team efficiency.
- Interacted well with customers to build connections and nurture relationships.
- Tracked more than 10 employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supervise more that 500 active cases at any given time
Library Clerk
State Of Nevada
02.2018 - 02.2020
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Located library materials, resources and technologies to fulfill patron requests.
Education
Associate of Arts - Business
Community College of Southern Nevada
Las Vegas, NV06.2024
Certified Personal Trainer -
National Academy Of Sports Medicine
Gilbert12.2023
Skills
- Process Improvement Strategies
- Data Archiving
- High-Pressure Environments
- Cost Containment
- Staff Management
- Management
- Systems Implementations
- Policy and Procedure Implementation
- Staff Training
- Project Management
- Customer Relationship Management
- Superb Time Management Skills
- Microsoft Office Expertise
- Sales
Certification
- CPR and AED Certified, American Red Cross
- OSHA Certified
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager-Law Practice
The Law Offices Of Yohana Saucedo, P.C.
03.2020 - Current
Library Clerk
State Of Nevada
02.2018 - 02.2020
Associate of Arts - Business
Community College of Southern Nevada
Certified Personal Trainer -
National Academy Of Sports Medicine
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