Lisa Marie Marzetti
Brick,USA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
MVC Tech
New Jersey Motor Vehicle
03.2017 - Current
- Customer Service, Closeout, Nightly Deposits
- Titles, Registrations, Driver Licenses, Training new hires
- Reception and clerical work
- Shop Steward for Local 1037
Esthetician & Massage Therapist
Massage Envy
01.2015 - 01.2018
- Massages & Facials
- Helping clients with back problems and body aches
- Understanding clients needs and skin goals
- Intake forms
Recruiter/Admin
Aflac
01.2014 - 01.2016
- Receptionist for Regional Manager
- Room setting and openings for Regional Manager meetings
- Recruiting, cold calls, setting up appointments and interviews
- Excel, outlook, word, office
Assistant Manager
Charlotte Russe
01.2007 - 01.2014
- Managed store, lowered lost prevention percentage
- Organized merchandise racks by size, style and color
- Created visual marketing and styled window displays
- Managed a staff up to 10 employees
Education
High School Diploma - undefined
Brick Memorial
Brick, NJ01.2005
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Documentation and reporting
- Work Planning and Prioritization
- Customer interaction
- Workload management
- Team Training
- Extensive organizational skills
- Performance improvement
- Issue resolution
- Document preparation
- Information tracking
- Problem-solving
- Verbal and written communication
Certification
- Cosmetology License: 2010
- Ocean County Vocational School - Toms River, NJ
- Massage License: 2015
- New Jersey School of Massage – Toms River, NJ
- CPR & AED CERTIFIED
- Expires 2027
Timeline
MVC Tech
New Jersey Motor Vehicle
03.2017 - Current
Esthetician & Massage Therapist
Massage Envy
01.2015 - 01.2018
Recruiter/Admin
Aflac
01.2014 - 01.2016
Assistant Manager
Charlotte Russe
01.2007 - 01.2014
High School Diploma - undefined
Brick Memorial