Summary
Overview
Work History
Education
Skills
Education And Experience
Activities
Timeline
Generic

Lisa Michel

Westminster,CO

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Host Team Lead

City Bark Broomfield
12.2022 - Current
  • Responsible for daily front of house operations and customer service and ensuring guests are taken care of.
  • Built strong relationships with customers through positive attitude and attentive response.


Microbiologist (GS-12-10)

Food and Drug Administration
06.2022 - Current
  • Reduced contamination risk by maintaining a sterile laboratory environment and adhering to safety protocols.
  • Scheduled and trained technical staff members.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.

Education

Bachelor of Science - Biology

Metropolitan State College of Denver
Denver, CO
12.1999

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • Exceptional communication
  • Adaptable to change
  • Detail Oriented
  • Guest Relations
  • Reservations
  • Reservation coordination
  • Reservation Management
  • Reliable and Trustworthy
  • Customer-Oriented
  • Active Listening and Communication
  • Problem-solving abilities
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Conflict Resolution
  • Complaint Handling
  • Complaint resolution
  • Client Relations

Education And Experience


  • 06/2022 - Present, Microbiologist (GS-12-10), Food and Drug Administration, Lakewood, CO, Microbiologist/Supervisor with specialties in Sterile Drugs, Clean rooms, Feeds, BSE, FERN, Phosphatase (Milk and Cheese) and general laboratory analysis of numerous microorganisms.
  • 12/2022 - Present, Host Team Lead, City Bark Broomfield, Broomfield, CO, Part Time – Responsible for daily front of house operations and customer service and ensuring all animals are checked in and taken care of properly.
  • 12/1999, Bachelor of Science: Biology/Chemistry/Microbiology, Metropolitan State College of Denver, Denver, CO, Course Highlights include: Microbial genetics, Food and Dairy Microbiology, Virology, Biology, Chemistry.

Activities

  • Regional Directors Citation - The Processing of high priority samples efficiently, safely and in a quality manner in response to emergency food outbreaks or potential terrorist activity. - October 27, 2020.
  • Research Project – Recovery of Shigella Flexneri from various produce using acid shock enrichment procedure and CE (Resulted in Current LIB)– January 2022 – April 2022.
  • Method Development – Recovery of mold and other microorganisms in Cannabis – February 2019.
  • Participated in mold outbreak in samples from New England Compounding Company and Ameridose – Set up of samples (Sterile Drugs/Clean Room) and carry through of analysis – Sept 2012 – Dec 2012.
  • Commissioner's Special Citation – Multi-State Meningitis Outbreak Response Team.
  • Along with 52 other Awards, Citations or Certificates of Appreciation.

Timeline

Host Team Lead

City Bark Broomfield
12.2022 - Current

Microbiologist (GS-12-10)

Food and Drug Administration
06.2022 - Current

Bachelor of Science - Biology

Metropolitan State College of Denver

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Lisa Michel