Lisandra Alson
Atlanta
Summary
Compassionate and experienced Mental Health Support Specialist with a strong background in providing emotional support, crisis intervention, and long-term care for individuals with mental health challenges. Skilled in active listening, de-escalation, and resource coordination. Passionate about mental health advocacy and crisis response, with a deep understanding of working with diverse populations, including individuals struggling with depression, dementia, and Alzheimer's.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mental Health Support & Long-Term Care Specialist
Safe N Steady
03.2021 - 01.2025
- Provided emotional and psychological support to individuals facing mental health challenges, including depression, dementia, and Alzheimer's
- Assisted clients with daily living tasks while fostering companionship and emotional well-being
- Monitored clients' mental health conditions and reported any changes in behavior or emotional state
- Utilized de-escalation techniques to help individuals experiencing anxiety, confusion, or distress
- Maintained detailed records of client interactions and adhered to HIPAA regulations for confidentiality
Caregiver & Mental Health Companion
Ocean Breeze Assisted Living
01.2019 - 02.2021
- Offered counseling and emotional support to clients dealing with isolation, grief, and behavioral health concerns
- Assisted clients in managing daily tasks while prioritizing mental and emotional stability
- Provided crisis intervention and referred individuals to appropriate mental health resources when needed
- Created personalized care plans focused on psychological well-being, engagement, and companionship
Education
High School Diploma -
Westwood High School
01.2009
Skills
- Crisis intervention
- Active listening
- Risk assessment
- Safety planning
- Written communication
- Chat-based support
- HIPAA compliance
- Confidentiality compliance
- Emotional intelligence
- Cultural sensitivity
- Conflict resolution
- De-escalation
- Multitasking
- Time management
- Community resource coordination
- Home safety evaluation
- Active listening skills
- Behavioral support
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 7 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information
Fully equipped for remote work with high-speed internet and a quiet workspace., Available for required training and flexible to meet program scheduling needs.
Certification
- First Aid Certification
- Basic Life Support Certification (BLS)
- Mental Health First Aid Certification
- Crisis Intervention & De-Escalation Training
- HIPAA Compliance Certification
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Mental Health Support & Long-Term Care Specialist
Safe N Steady
03.2021 - 01.2025
Caregiver & Mental Health Companion
Ocean Breeze Assisted Living
01.2019 - 02.2021
- First Aid Certification
- Basic Life Support Certification (BLS)
- Mental Health First Aid Certification
- Crisis Intervention & De-Escalation Training
- HIPAA Compliance Certification
High School Diploma -
Westwood High School
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