Lisandra Mathews
West Linn,OR
Summary
Accomplished Administrative Assistant at Saint John the Apostle Catholic Church, with a proven track record in enhancing office efficiency and customer satisfaction. Demonstrates expertise in MS Office and Spanish fluency, combined with strong skills in customer service and time management. Successfully managed major accounts for Pablo Designs while implementing strategic social media marketing initiatives that led to increased sales. Exceptionally skilled in communication, problem-solving, and resource allocation, fostering positive relationships among clients, staff, and management.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Saint John the Apostle Catholic Church
Oregon City, OR
11.2023 - Current
- Composed letters, memos, reports, emails, presentations, and other written correspondence as required by management staff in both English and Spanish.
- Handled incoming calls and directed callers to appropriate department or employee.
- Reviewed and regularly updated information and elements on websites and pages for accuracy and functionality.
- Greeted a busy inflow of guests and vendors to assist in navigating the space.
- Managed weekly print deadlines while ensuring design quality and managed the media schedule for the Sunday bulletin.
- Processed donor information, ensuring the accuracy of data entry.
- Managed inventory purchasing, resource allocation, and both office and church supplies.
Business Owner
String Dearie Studio
West Linn, Oregon
04.2015 - 05.2020
- Prepared bank deposits and handled business sales, returns and transaction reports
- Consulted with customers and assisted with design recommendations and deadlines
- Put together realistic budgets based upon material costs and fees for successfully operating a business
- Developed and implemented marketing strategies on social media to generate new customers and increased sales via in person craft fairs
- Performed all bookkeeping, business licenses, taxes, and packaging and shipping tasks
Customer Service Associate
Sur La Table
Lake Oswego, OR
08.2018 - 01.2019
- Contributed to the success of a Sur La Table store by assisting customers with product information, location, pricing, and availability, as well as processing returns and sales transactions.
- Assisted a large volume of customers every day with a positive attitude, culinary knowledge, and a focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly, and escalated major issues to our General Manager (GM) or Store Manager (SM).
- Answered customer telephone calls promptly to avoid on-hold wait times.
Account Manager
Pablo Designs
San Francisco, California
11.2006 - 05.2009
- Responsible for all major wholesale accounts, such as Bloomingdale's, Design Within Reach, Room & Board, and MoMA SF, as well as hundreds of boutique accounts and retail online sales.
- Worked closely with the warehouse, shipping, and receiving department to make sure orders would be fulfilled on schedule.
- Educated and troubleshot products directly with customers to increase customer satisfaction with the brand.
- Responsible for organizing in-person studio sales.
Education
Associate of Arts -
Fashion Design College of Alameda
Alameda, CA05.1999
Skills
- Excellent customer service skills
- Appointment scheduling
- Experienced in MS Office, Google, CalendarWiz, and Canva, and ability to quickly learn new software programs
- Organization and time management
- Fluent Spanish Speaker
- Multitasking Abilities
Activities
- Gardening and Bokashi Composting
- Cooking and Baking
- Novice Calligrapher
- Avid Walker
Timeline
Administrative Assistant
Saint John the Apostle Catholic Church
11.2023 - Current
Customer Service Associate
Sur La Table
08.2018 - 01.2019
Business Owner
String Dearie Studio
04.2015 - 05.2020
Account Manager
Pablo Designs
11.2006 - 05.2009
Associate of Arts -
Fashion Design College of Alameda
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