Lisandra Taylor
Grandville,MI
Summary
Dynamic and results-oriented professional with a proven track record at University of Michigan Health-West. Excelled in high-stress situations, demonstrating exceptional problem-solving and customer service skills. Skilled in multitasking and teamwork, adept at improving operations and enhancing team performance. Passionate about delivering outstanding service and achieving goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
RMA/PSR
University of Michigan Health-West
08.2022 - Current
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed high volume of calls 80-100 daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Assistant Store Manager
Ralph Lauren
09.2019 - 07.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Maintained visual merchandising standards to create engaging shopping experience for customers.
Registered Medical Assistant
Trinity Health
10.2013 - 07.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
Education
Medical Assistant Certification - Health Education
Olympia Career Training
Kalamazoo, MI04-2003
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- Registered Medical Assistant
- TB Test/Read
Languages
Spanish
Native or Bilingual
Timeline
RMA/PSR
University of Michigan Health-West
08.2022 - Current
Assistant Store Manager
Ralph Lauren
09.2019 - 07.2022
Registered Medical Assistant
Trinity Health
10.2013 - 07.2021
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- Registered Medical Assistant
- TB Test/Read
Medical Assistant Certification - Health Education
Olympia Career Training
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