Maritza Dawkins
Chicopee ,MA
Summary
Dynamic and detail-oriented professional with a strong work ethic, honed at Baystate Health. Proven ability to enhance patient care through effective communication and teamwork. Skilled in managing electronic health records and optimizing clinic workflows, while consistently demonstrating a friendly attitude and problem-solving capabilities. Committed to continual improvement and positive health outcomes.
Overview
10
10
years of professional experience
Work History
RMA
Baystate Health - Baystate Medical Center
04.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Medical Assistant
Trinity Health
Springfield, MA
08.2015 - 05.2022
- Assisted healthcare providers with patient examinations and procedures, ensuring comfort and safety.
- Managed patient scheduling and follow-up appointments to optimize clinic workflow.
- Maintained accurate patient records using electronic health record (EHR) systems for efficient information retrieval.
- Conducted preliminary lab tests and prepared samples for analysis, adhering to strict protocols.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Educated patients on treatment plans, medications, and preventive care measures to enhance understanding.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Medical Assistant
Porter & Chester
Chicopee, MA06.1996
High School Diploma - Business
Commerce
Springfield, MA06.1991
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Organization and time management
- Multitasking Abilities
- Attention to details
Languages
Spanish
Native or Bilingual
Timeline
RMA
Baystate Health - Baystate Medical Center
04.2022 - Current
Medical Assistant
Trinity Health
08.2015 - 05.2022
Medical Assistant
Porter & Chester
High School Diploma - Business
Commerce