LISANDRO ESPINAL

• Checked for all safety concerns when a customer purchases a vehicle
• Ensuring that the vehicle's are ready to be sold and delivered.
• Making sure all vehicle components are in order and no recalls or repairs needed
• Delivering and signing off important and required documents with the customer upon new vehicle's delivery.
• Helped streamline repair processes and update procedures for support action consistency.
• Monitored system performance to identify potential issues.
• Researched and identified solutions to technical problems.

• Representing excellent customer service to customers that recently purchased a vehicle
• Educating the customers on how to manage and navigate through all of the vehicle's systems.

For example: Managing cruise control, activating safety features for the ca, family needs and connectivity of smart devices for geographical navigation systems.

• Responded to customer inquiries and provided technical assistance over phone and in person.
• Assisted in development of system security protocols.
• Logged phone numbers and email addresses to contact customers for follow-ups.

• In charge of labeling stocking, delivering parts that arrived daily to the parts department.
• Safely and punctually delivered auto parts to local automobile stores from large distributor.
• Answered phone calls from auto body shops and also insurance companies for quotes and updates on parts for their customers.
• Checked the maintenance levels on the vehicle and made sure it was safe to drive on the road
• Delivered and received cash or check payments from auto repair body shops.
• Anything in the parts department would be my responsibility to make sure everything is organized accordingly.
• Kept records of pickups and deliveries and obtained necessary signatures and receipts.

• In charge of delivering supplies to cleaners/tailors for clothing.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Completed on-time deliveries by choosing best and most efficient routes.
• Handle cash and check payments
• Loaded truck and properly secured items to prevent damage for deliveries.

• Test customers for PCR and rapid test on covid.
• Labeled and organized PCR tubes for medical covid labs.
• Registered customers in before testing.
• Filled out paper work of patients results for medical reasons.

• Delivered parts to other car businesses and mechanic shops in and out of town.
• Delivered cars to the owners after being repaired and seen by shop technicians.
• Pick up loaners from customers and also drop off loaners to customers locations.
• Checked in customer cars for service and drive them to desired locations or desired technicians working on vehicle.
• Maintained upbeat, positive attitude in busy, customer-focused environment.

• Responded to telephone inquiries and provided quality service to customers and associates.
• Conducted off/on site presentations to promote and sell products.
• Interactions with customers that helped build strong customer service skills.
• Successfully assisting customers with product selection and purchases and transactions