Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Parks

Coeur D'Alene,United States

Summary

Passionate about promoting the health and wellness of animals and pets!. Highly skilled Receptionist with experience in maintaining effective office operations. Skilled in administration and customer service with an ability to empathize with and comfort someone under stress, worry or grief. Trained in appointment scheduling, bill collecting, financial records and other administrative tasks to streamline efficiencies. I smile a lot, which makes me approachable, and will create a friendly environment for pet owners and fellow team members.

I am a homeowner in CDA. I'm looking for long-term employment.

Overview

32
32
years of professional experience

Work History

Server

Buffalo Wild Wings
09.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Sales and Merchandising Associate

UGM
12.2022 - 07.2023
  • Worked closely with individual customers to identify unique needs and supply appropriate products.
  • Maintained and organized housewares department.
  • Kept storefront, fitting rooms and restrooms at a high standard of cleanliness.
  • Merchandising and creative display creation.

Mortgage Broker

Waterstone Financial Inc.
12.2020 - 10.2022
  • Collaborated with and facilitated communications between borrowers and lenders to obtain ideal loans for home purchases.
  • Assessed clients' financial data to determine loan suitability.
  • Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.

Retail Sales Associate

Nordstrom Rack
10.2018 - 05.2019
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Teacher

Home School Instruction
09.2006 - 05.2019
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Planned and implemented integrated lessons to meet state standards.
  • Graded and evaluated student assignments, papers and course work.
  • Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.

Maid, Room Server, Gift Shop Associate

Apple Farm (Five Diamond) Inn
09.1991 - 10.1992
  • Cleaned to Five Diamond Inn standards: white gloves and flashlights.
  • Excellent customer service with specific instructions for guests, such as a millionaire who resided permanently in one room.
  • Arranged for extra bedding, linens, towels and furniture to satisfy guests.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Engaged promptly and professionally with guests on room requirements and amenities to promote overall satisfaction.

Education

Associate of Arts - Music Performance

Shoreline Community College
Seattle, WA

Skills

  • Customer Experience
  • Microsoft Office
  • Phone systems
  • Appointment and scheduling
  • Accuracy in reporting and data entry
  • Compliance with procedures, ethics and policies
  • Customer Satisfaction
  • Compassion
  • Critical Thinking
  • Multitasking
  • Attention to detail
  • Management of Financial Records
  • Time management
  • Front Desk Operations
  • Copier and fax machine proficiency
  • Invoices and collecting on accounts

Timeline

Server

Buffalo Wild Wings
09.2023 - Current

Sales and Merchandising Associate

UGM
12.2022 - 07.2023

Mortgage Broker

Waterstone Financial Inc.
12.2020 - 10.2022

Retail Sales Associate

Nordstrom Rack
10.2018 - 05.2019

Teacher

Home School Instruction
09.2006 - 05.2019

Maid, Room Server, Gift Shop Associate

Apple Farm (Five Diamond) Inn
09.1991 - 10.1992

Associate of Arts - Music Performance

Shoreline Community College

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Lisa Parks