Lisa R. Aliment
Bel Air,MD
Summary
Well-coordinated in maintaining optimal inventories and supporting documentation to boost efficiency of inventory and shipping operations. Talented communicator, planner and problem-solver offering 30 years of commerical purchasing experience. Proven skills in reviewing paperwork and consulting with teams to keep current on needs and meet supply demands.
Overview
33
33
years of professional experience
Work History
Front End Team Leader
Walmart
Fallston, Maryland
09.2025 - Current
- Led front-end team to enhance customer service and operational efficiency.
- Coached team members on coding standards and best practices.
- Performed code reviews to ensure quality assurance of projects.
- Identified areas of improvement in development processes and implemented solutions accordingly.
- Conducted regular meetings with the team to discuss progress on current projects.
- Promoted collaboration among teams within the organization by fostering an environment of open communication.
- Assigned and monitored daily tasks for the front-end team members.
- Ensured compliance with company policies regarding software development lifecycle procedures.
- Analyzed user feedback and data to improve the customer experience through changes in design or functionality.
- Resolved customer inquiries and issues promptly to maintain satisfaction levels.
- Managed customer complaints and rectified issues to complete satisfaction.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Welcomed large volume of guests and improved overall customer service.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Interacted with customers to enhance service quality and gather feedback. to provide assistance and collect feedback to optimize operations.
- Trained staff on best practices for cash handling and checkout procedures.
- Coordinated scheduling to ensure adequate coverage during peak hours.
- Implemented merchandising strategies to optimize product displays at checkout.
- Monitored transactions for accuracy and compliance with company policies.
- Resolved production issues in a timely manner while adhering to deadlines.
- Maintained up-to-date knowledge of existing and emerging web technologies.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
Inventory Control Coordinator
Publishers Clearing House
Syosset, New York
02.1999 - 12.2024
- Manage and support all automated inventory transactions, from warehouse to all financial systems in the MIMS, Lawson and EXE systems
- Led investigations into warehouse inventory processing to resolve discrepancies and improve accuracy.
- Managed stock movements and maintained accurate records in inventory systems.
- Facilitated accurate Customs entries to maintain regulatory compliance.
- Act as a liaison to Marketing and Finance groups in support of system projects relating to inventory control and warehouse shipping and receiving
- Process and approve all UPS Logistic Freight bills and import documentation
- Maintain the International Freight Delivery Report
- Manage refurbished inventory for Accounts Payable loss and gain ratio for researching vendor invoicing issues
- Managed outbound shipments to guarantee efficient distribution of products to customers.
- Provide administrative support to Director; such as travel arrangements, appointments / meeting scheduling
- Coordinated inventory levels with suppliers, ensuring optimal product availability and timely deliveries.
- Managed stock movements while maintaining accurate records in inventory systems to support operational efficiency.
Operations Assistant
PUBLISHERS CLEARING HOUSE
New York
03.1996 - 02.1999
- Compiled and reported weekly and monthly departmental costs for budgeting purposes, enhancing financial oversights
- Developed reporting documentation, training manual, and flow charts for Time-Trax program, improving user comprehension and adherence
- Created and sent out sample mailing packages
- Distributed sample mailing packages
Timekeeper/Support Clerk
PUBLISHERS CLEARING HOUSE
New York, Syosset, New York
01.1994 - 03.1996
- Managed attendance and payroll processes for 150 employees
- Compiled and reported weekly/monthly departmental costs for budgeting purposes
- Supported Senior Manager in preparing monthly status reports
- Provided assistance to operations analyst for project tasks. with departmental production reports
Education
Undergraduate - Business/ Secretarial Science, Office Automation
NASSAU COMMUNITY COLLEGE
Uniondale, New YorkSkills
- Customer Relationship Management
- Supply chain management
- Supply Inventory Management
- Domestic Shipping Coordination
- Shipping Method Optimization
- Transaction Management
- Daily Receipts Documentation
- Spreadsheet Tracking
- Time and Wage Tracking
- Monthly Audits
- Software proficiency
- Storage and Supply Management
Timeline
Front End Team Leader
Walmart
09.2025 - Current
Inventory Control Coordinator
Publishers Clearing House
02.1999 - 12.2024
Operations Assistant
PUBLISHERS CLEARING HOUSE
03.1996 - 02.1999
Timekeeper/Support Clerk
PUBLISHERS CLEARING HOUSE
01.1994 - 03.1996
Undergraduate - Business/ Secretarial Science, Office Automation
NASSAU COMMUNITY COLLEGE