Open To Work
Tammy Powers
Beaver Falls,PA
Work Preference
Summary
Results-oriented Front End Team Leader with expertise in enhancing customer satisfaction through effective communication and conflict resolution. Experienced in streamlining operations and mentoring teams to drive high performance. Strong skills in customer relations, recordkeeping, and problem-solving, fostering a positive atmosphere and delivering exceptional guest services.
Overview
37
37
years of professional experience
Work History
Front End Team Leader
Giant Eagle
Cranberry, Pennsylvania
07.2024 - Current
- Led front-end team to enhance customer service and streamline operations, contributing to improved customer satisfaction.
- Trained and mentored new employees on register operations and customer engagement techniques to ensure consistent service quality.
- Managed scheduling and staffing to effectively address peak store demands during busy hours.
- Collaborated with management to implement processes enhancing checkout efficiency.
- Troubleshooted complex problems related to front-end applications.
- Resolved customer complaints and addressed issues to achieve high satisfaction rates.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
Estate Manager
Maplewoods Miniatures
Beaver Falls, Pennsylvania
05.2006 - 11.2023
- Managed daily estate operations and maintenance activities.
- Developed estate protocols to enhance property upkeep standards.
- Utilized smart home systems to modernize estate management.
- Hired and managed contractors for seasonal and monthly work.
- Reviewed architectural plans for new construction projects on the estate grounds.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Vice President/Office Manager
Collectiables Unlimited Inc.
New Brighton, Pennsylvania
01.1990 - 08.2022
- Oversaw team operations to enhance customer service and satisfaction.
- Processed customer invoices and payments accurately and timely.
- Maintained accurate records of accounts receivable transactions.
- Collaborated with the finance team to resolve billing discrepancies.
- Managed inventory levels to ensure optimal stock availability for customers.
- Coordinated service appointments to optimize workshop efficiency and turnaround time.
- Assisted in sales process by preparing paperwork and ensuring customer satisfaction.
- Developed promotional materials to attract potential buyers and increase visibility.
Home Health Aide
Moriarti Home Health
New Castle, Pennsylvania
05.2013 - 07.2022
- Assisted clients with daily living activities and personal care needs.
- Monitored client health by tracking vital signs and reporting changes.
- Provided companionship and emotional support to enhance client well-being.
- Assisted with medication management and reminders for clients as needed.
- Coordinated transportation for clients to medical appointments and errands.
- Maintained a clean and safe environment for clients in their homes.
- Communicated effectively with healthcare professionals about client progress.
- Documented daily activities and changes in client condition accurately.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
Education
Two Year Certificate - Mainframe Computer Programming
Francis Tuttle Vo-Tech
Oklahoma City, OK06-1997
GED -
OKC Board of Education
Oklahoma City, OK01-1975
Some College (No Degree) - Mainframe Computer Programming
Oklahoma City University
Oklahoma City, OKSkills
- Customer service
- Customer relationship management
- Customer engagement strategies
- Operational efficiency
- Cash reconciliation
- Team leadership
- Employee training
- Staff mentoring
- Project management techniques
- Problem solving
- Conflict resolution
- Effective communication
- Web interface design
- Continuous learning mindset
Timeline
Front End Team Leader
Giant Eagle
07.2024 - Current
Home Health Aide
Moriarti Home Health
05.2013 - 07.2022
Estate Manager
Maplewoods Miniatures
05.2006 - 11.2023
Vice President/Office Manager
Collectiables Unlimited Inc.
01.1990 - 08.2022
Two Year Certificate - Mainframe Computer Programming
Francis Tuttle Vo-Tech
GED -
OKC Board of Education
Some College (No Degree) - Mainframe Computer Programming
Oklahoma City University