Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Lisa Ropafadzo Mubure

1191 Mount Pleasant Heights, Harare

Summary

Dynamic leader with a proven track record at The Buffalo Brewing Company, adept in enhancing sales operations and team performance. Expert in recruitment, sales techniques, and fostering customer relationships, achieving significant sales targets. Skilled in social media marketing and problem-solving, I excel in driving initiatives that surpass goals with innovative strategies and persuasive communication.

Overview

6
6
years of professional experience

Work History

Telesales Team Leader and Van Sales Coordinator

The Buffalo Brewing Company
Harare
04.2023 - Current
  • Leading telesales team meetings to ensure that sales targets are met.
  • Motivating and coaching the telesales team to ensure they reach their full potential.
  • Monitoring and evaluating performance of individual team members in order to identify areas for improvement.
  • Developing van sales routes and telesales plans.
  • Implementing new processes, systems and technologies as needed to improve efficiency of telesales operations.
  • Establishing key performance indicators for the telesales team, tracking progress against those KPIs.
  • Collaborating with other departments within the organization to ensure successful integration of sales initiatives across multiple channels.
  • Generating reports on telesales activities for senior management review.
  • Reviewing customer complaints and issues related to telesales and van sales operations, resolving them promptly.
  • Coordinate travel arrangements for Van sales representatives as needed.

Marketing Officer

Expert Freight
Harare
04.2021 - 02.2023
  • Identified target audiences and developed strategies to reach them through various channels.
  • Managed relationships with external vendors providing marketing-related services.
  • Provided guidance on pricing strategies based on competitive analysis.
  • Collaborated with a graphic designer to design effective marketing materials, such as brochures, flyers, and posters.
  • New business development.
  • Created and executed social media strategies to increase customer engagement.

Telesales Agent

National Foods Stock Feeds
Harare
11.2020 - 03.2021
  • Answered incoming calls from customers, provided customer service and sales support.
  • Identified customer needs and offered solutions to their inquiries.
  • Built customer relationships by providing knowledgeable answers to their questions.
  • Provided product information and answered any related queries.
  • Developed strategies for retaining current customers as well as acquiring new ones.
  • Advised clients on appropriate product selection based on their individual needs.
  • Followed up with customers regarding the status of their orders or requests.

Marketing Intern

Applied Controls Technologies
Harare
01.2019 - 04.2020
  • Assisted in the development of pricing strategies to maximize profits.
  • Participated in brainstorming sessions with marketing team members to develop ideas for campaigns.
  • Coordinated with vendors to ensure timely delivery of promotional materials.
  • Attended meetings and worked collaboratively with cross-functional teams to brainstorm new ideas.
  • Provided administrative support to the marketing team, including scheduling meetings and managing correspondence.

Education

Diploma in Marketing Management - Marketing Management

Institute Of Marketing Management
21 Lezard Ave, Harare
04-2022

Certificate - Digital Marketing

Marketers Association of Zimbabwe
21 Lezard Ave, Harare

Skills

  • Recruitment and hiring
  • Persuasion techniques
  • Sales Techniques
  • Social Media Marketing
  • SEO
  • Managerial skills
  • Sales expertise
  • Account Management
  • Customer Service
  • Computer Literacy
  • Problem-solving abilities
  • Skilled negotiator
  • Goal orientation
  • Phone Etiquette
  • Inbound and outbound calls

Languages

shona
First Language
English
Advanced (C1)
C1
Ndebele
Elementary (A2)
A2
Portuguese
Beginner
A1

References

References available upon request.

Timeline

Telesales Team Leader and Van Sales Coordinator

The Buffalo Brewing Company
04.2023 - Current

Marketing Officer

Expert Freight
04.2021 - 02.2023

Telesales Agent

National Foods Stock Feeds
11.2020 - 03.2021

Marketing Intern

Applied Controls Technologies
01.2019 - 04.2020

Diploma in Marketing Management - Marketing Management

Institute Of Marketing Management

Certificate - Digital Marketing

Marketers Association of Zimbabwe

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Lisa Ropafadzo Mubure