Lisa Valerie Pourtaimour

Help customers find the perfect product by asking open-ended questions to ascertain their needs and style. Use product knowledge to upsell customers on higher priced options. Increase average ticket by suggesting coordinating accessories and selling customers on the benefits of protection plans. Increase sales by showing customers options available to them through special ordering. Track orders and contact customers when their purchases are ready for delivery or installation.

Serviced the St George Costco account. Spent one weekend a month in Costco engaging customers and setting appointments. Met customers in their homes and helped them choose the products that best served their needs. Took preliminary measurements, provided price quotes, and processed sales contracts using Adobe Fill & Sign and Docusign.

Helped customers create a beautiful home by asking probing questions, creating floorplans with a 2D CAD system and designing rooms that reflect the customers' tastes, while incorporating their existing pieces. Consistently ranked in the top 3 for highest sales. Member of the Million Dollar Club. Handled customer service issues. Mentored new sales associates. Helped sales associates close sales. Opened and closed the store. Provided overrides for the sales floor and office.

Sold, measured and installed custom blinds, shades, shutters, and fabric window treatments. Assisted customers in selecting products that best suited their needs and enhanced the beauty of their home. Handled all vendor orders and customer billing.

Assisted in the guidance and training of new field reps. Covered open territories while managing a territory of over $3 million in sales. Conducted district training seminars on a monthly basis. Serviced over 50 stores throughout MD, VA and DC. Marketed new products and promotions and trained store employees. Assisted customers with purchases and handled customer service issues. Monitored store inventory levels and wrote orders for stock products. Maintained store displays.