Lisa Weston Paige

• Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
• Provided coaching and mentoring to employees
• Conducted Classroom Training to hospital personnel using Soarian Financials Pre-Go Live.
• Analyzed and evaluated training effectiveness and program outcomes.
• Developed unique training materials as specified by client. (i.e. Analytics Library, Document Management, HDX)
• Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
• Analyzed and evaluated training effectiveness using materials created.
• Participated in system development life cycle from requirements analysis through system implementation.
• Provided coaching support to staff Post Go Live.
• Trained and mentored over 20 employees in various roles.

• Provided ATE Soarian Financials Support for Emergency Department Staff for Go Live
• Provided Classroom Training to Ambulatory Support Assistants on Insurance Verification, Document Management, Printing, and Scanning.
• Created user accounts and assigned permissions.
• Monitored system performance to identify potential issues.
• Generated reports to track performance and analyze trends.
• Offered assistance in implementing and developing training programs.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

• Orlin & Colin Orthopedic Group
• Soarian Go Live Assignment/ATE
• Provided coaching and mentoring to employees.
• Soarian Scheduling/Registration staff training support
• Ambulatory Care
• Utilized variety of instructional design methodologies to create effective learning experiences.
• Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
• Wrote workflow instructions for registration and scheduling protocols to accommodate guidelines for self-directed learning and understanding.
• Demonstrated respect, friendliness and willingness to help wherever needed
• Organized and detail-oriented with strong work ethic
• Developed and maintained courteous and effective working relationships
• Identified issues, analyzed information and provided solutions to problems

• Provided Classroom Training to Ambulatory Support Assistants on Insurance Verification, Printing and Scanning of Documents
• Supported Entire Emergency Department Staff from Registration to Discharge of Patients

• Soarian Team Leader of Self Pay Team
• Supervised 10 co-workers
• A/R Clean-up of Small Balance and Credit Accounts.
• Insurance research and follow-up on commercial, Medicare, and Medicaid, and Self Pay Patient Accounts
• Managed team workload to reach targets for specific tasks.
• Conducted new-hire training and Onboarding
• Delegated daily tasks, addressed employee questions and resolved scheduling issues.
• Managed team workload to reach production targets.
• Used advanced features of Microsoft Office to complete all necessary reports for senior management review.

• Planned, executed and organized multiple projects simultaneously to meet deadlines
• Ensured a consistent positive experience for all patients and visitors.
• Educated and trained facility leadership and frontline employees to provide superior customer service during registration and discharge.
• Implemented program to collected and enter patient demographic and insurance data correct to avoid errors when filing insurance. (GEM)
• Perfected patient scheduling and registration functions to serve as initial contact point for visits.
• Educated patients on importance of preventive health care and insurance coverage.
• Provided supervision and support for Patient Registration for newly opened Urgent Care Center.

Cadence/Neurology/Oncology/Behavioral Health

• Generated reports to track performance and analyze trends.
• Tested new software and hardware prior to deployment.
• Developed and implemented preventive maintenance procedures.
• Responded to customer inquiries and provided technical assistance over phone and in person.

• Created user accounts and assigned permissions using Soarian
• Generated reports to track performance and analyze trends.
• Offered assistance in implementing and developing training programs.
• Assisted in development of system security protocols.
• Diagnosed and troubleshot hardware, software and network issues.
• Responded to customer inquiries and provided technical assistance over phone and in person.

• AllScripts Revenue Cycle - Emergency Room Registration
• Documented and maintained technical specifications for SAP applications.
• Trained and mentored junior staff on SAP system operations and functionality.
• Configured and customized SAP modules to align with client business processes.
• Delivered SAP training, user support and knowledge transfer at end of project and followed up to verify successful implementation.

Stork/COPE/ClinDoc-Labor & Delivery

• Soarian Financials
• Provided excellent customer service by promptly answering patient inquiries.
• Resolved customer complaints using established follow-up procedures. experience for all patients, families, employee, and visitors.
• Greeted and assisted patients with check-in procedures.
• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
• Resolved patient billing issues in line with established guidelines.
• Facilitated communication between patients and various departments and staff.
• Collaborated with stakeholders in Coordinating, Planning, and Executing Service Excellence Programs.

• Entered Patients RVUs daily.
• Entered Patients Daily Weights, ordered daily labs, and ordered diets daily.
• Entered Supply Charges
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Prepared and processed patient referrals and transfer requests.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Answered phone calls and messages for medical staff.
• Managed patients transferring out of PICU to a step down unit or private room.