LIsbeth Hernandez
Jersey,NJ
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Manager Ars
RWJBH Infusion And Specialty Pharmacy
11.2016 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Launched quality assurance practices for each phase of development
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Supervisor
RWJ Barnabas
10.2016 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Boosted team performance by developing customer service training materials and conducting service training.
- Created and managed project plans, timelines and budgets.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
Clinic Administrator
Therapro
10.2009 - 11.2012
- Improved clinic efficiency by streamlining administrative processes and implementing new scheduling systems.
- Reduced patient wait times by optimizing appointment scheduling and effectively managing staff workload.
- Enhanced patient satisfaction with timely communication and proactive problem-solving strategies.
- Managed clinic budget, ensuring optimal allocation of resources for maximum operational success.
- Implemented innovative marketing strategies to increase overall patient volume and attract new clients.
- Ensured compliance with healthcare regulations through diligent monitoring of policies and procedures, maintaining up-to-date knowledge on industry standards.
- Evaluated staff performance regularly, providing constructive feedback and implementing improvement plans as needed.
- Negotiated contracts with vendors, securing cost-effective deals that benefited both the clinic and its patients.
- Managed daily operations efficiently while maintaining strict adherence to quality control measures for exceptional patient care delivery.
- Led employee engagement initiatives to boost morale, resulting in increased job satisfaction rates among clinic staff members.
- Streamlined billing procedures for improved financial management, reducing errors in invoicing processes significantly over time.
- Coordinated multidisciplinary team meetings to discuss patient cases, improving care coordination and overall treatment outcomes.
- Partnered with clinic staff to manage patient satisfaction.
- Managed mail and document tasks through digital medical record system.
- Verified patients had positive experience by providing exemplary customer service.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Successfully negotiated client contract renewals to create increased revenue.
Education
Business Adminstration
Ashford University
Phoenix Az01.2020
High School Diploma -
Emerson High School
Union City 06.1988
Skills
- Policy Implementation
- Strategic Planning
- Staff Development
- Workforce Management
- Business Administration
- Financial Management
- Performance Management
- Expense Tracking
- Business Development
- Contract Management
- Business Planning
- Performance Evaluations
- Time Management
- Team Leadership
- Staff Management
- Budget Control
- Cross-Functional Teamwork
- Schedule Preparation
- Staff Training and Development
- Negotiation
- Customer Relationship Management (CRM)
- Quality Assurance
- Decision Making
- Problem Solving
- Conflict Resolution
- Data Analysis
- Financial Analysis
- Schedule Management
- Revenue Forecasting
- Documentation and Reporting
- Budget Administration
- Shift Scheduling
- Performance Reviewing
- Task Delegation
- Problem Resolution
- Scheduling and Coordinating
- Hiring and Training
- Sales Techniques
- Sales Management
- Product Management
- Brand Management
- Supply Chain Management
- Resource Allocation
- Change Management
- Human Resources Management
- Preventive Maintenance
- Technical Proficiency
- Marketing
- Salesforce Management
Languages
Spanish
Native or Bilingual
Timeline
Manager Ars
RWJBH Infusion And Specialty Pharmacy
11.2016 - Current
Supervisor
RWJ Barnabas
10.2016 - Current
Clinic Administrator
Therapro
10.2009 - 11.2012
Business Adminstration
Ashford University
High School Diploma -
Emerson High School
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