Lisbeth Hernandez
Seaside,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Overview
10
10
years of professional experience
Work History
Sales Associate
Macy's
07.2014 - 03.2017
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Lead
Soma Intimates (Chicos FAS)
02.2017 - 04.2018
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Increased sales and customer satisfaction through personalized servicing.
- Processed and stocked merchandise in accordance with store standards.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
Caregiver
Spread Your Wings
04.2018 - 08.2018
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Sales Lead
Macy’s
08.2018 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Education
Associate - Sociology
Monterey Peninsula College
Monterey, CA06.2013
Seaside High School
Seaside, CA06.2010
Skills
- Bilingual
- Customer Service
- Goal-Oriented
- Inventory and Stocking
- Customer care
- Product Merchandising
- Visual Displays and Presentations
- Sales Training
Timeline
Sales Lead
Macy’s
08.2018 - Current
Caregiver
Spread Your Wings
04.2018 - 08.2018
Sales Lead
Soma Intimates (Chicos FAS)
02.2017 - 04.2018
Sales Associate
Macy's
07.2014 - 03.2017
Associate - Sociology
Monterey Peninsula College
Seaside High School