Lisbette Tejada
Williamstown,NJ
Summary
Assisted customers in resolving inquiries and issues to boost satisfaction levels.,Supported brand promotion efforts by providing outstanding service.,Cultivated positive relationships with customers to enhance their experience.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Homemaker
Home
Williamstown, NJ
09.2011 - Current
- Monitored household budgets by recording expenses and optimizing resource usage for daily needs.
Member Services Rep
Bravo Health
Baltimore, MD
11.2010 - 08.2011
- Assisted members/providers with inquiries regarding benefits information and related issues.
- Resolved customer concerns efficiently to improve overall satisfaction.
Collector II
Mecu
Baltimore, MD
08.2008 - 10.2010
- Supported management of collections for overdue accounts.
- Assisted clients in navigating financial difficulties through effective negotiation tactics.
Financial Services Rep
SUNTRUST BANK
Baltimore, MD
02.2007 - 08.2007
- Supported customers in achieving satisfaction through proactive assistance and personalized recommendations.
- Assisted in opening new accounts and processing loan applications.
Education
Bachelor’s degree - Health Services Administration
Monroe COLLEGE
Bronx, NY04-2010
Bachelor of Science - Health Office Associate
Monroe COLLEGE
Bronx, NY12-2003
Skills
Assisted customers with service applications to resolve inquiries efficiently
Supported administrative processes to enhance operational workflows
Utilized Word to create and format documents effectively
Employed Excel for data analysis and reporting tasks
Managed Access databases to organize and retrieve information
Developed presentations in PowerPoint to communicate ideas clearly
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Homemaker
Home
09.2011 - Current
Member Services Rep
Bravo Health
11.2010 - 08.2011
Collector II
Mecu
08.2008 - 10.2010
Financial Services Rep
SUNTRUST BANK
02.2007 - 08.2007
Bachelor’s degree - Health Services Administration
Monroe COLLEGE
Bachelor of Science - Health Office Associate
Monroe COLLEGE