Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Liscet Juarez

Corona,CA

Summary

Excelling in customer service management and conflict resolution. Spearheaded process improvements that enhanced team efficiency and customer satisfaction. Adept at staff training and performance tracking, fostering a collaborative environment that drives results and minimizes losses.

Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

23
23
years of professional experience

Work History

Collections Manager

Cofiroute USA
10.2021 - 05.2023


  • Managed employee schedules, balancing workload requirements with time-off requests to maintain optimal staffing levels.
  • Assisted in streamlining processes by evaluating existing systems and recommending updates to management.
  • Trained new employees on company policies and standard operating procedures, fostering a productive work environment.
  • Resolved conflicts among team members in a timely manner, promoting a cohesive work environment conducive to productivity.
  • Collaborated with other departments, working together to resolve operational issues that affected overall performance.
  • Participated in regional industry conferences, staying up-to-date on best practices in toll road operations and applying valuable insights to daily work.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Developed strong relationships with customers, addressing concerns promptly while maintaining a polite and professional demeanor.


Customer Service Manager

Prepaid USA
01.2019 - 03.2021
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.

Collections Account Manager

Time Finance
09.2009 - 10.2014
  • Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
  • Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
  • Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
  • Implemented automated reminder systems that contributed to a decrease in past due invoices.

Collections Manager

RAFE Federal Credit Union
01.2000 - 01.2008


  • Negotiated settlements with customers experiencing financial difficulty, preventing potential litigation costs and preserving client relationships.
  • Developed customized payment plans for customers struggling with outstanding debts, promoting long-term financial stability while recovering funds owed.
  • Improved customer relationships through effective negotiation and conflict resolution techniques.
  • Identified and discussed with management opportunities for improvements to procedures and internal controls.
  • Responded to requests for new or increased open account credit limits.
  • Prepared accounts receivable-related journal entries for accounting month-end close.
  • Conducted regular account reviews to identify high-risk clients and adjust collection strategies accordingly.
  • Worked closely with legal counsel to pursue necessary actions against non-compliant debtors, ensuring company interests were protected at all times.
  • Managed a diverse portfolio of accounts, ensuring timely collections and minimizing losses.

Education

No Degree - Business Administration And Management

San Bernardino Valley College
San Bernardino, CA
07-2008

General Studies

Fontana High School
Fontana, CA
06-1997

Skills

  • Customer service management
  • Account reconciliation
  • Staff training
  • Conflict resolution techniques
  • Performance tracking
  • Regulatory compliance
  • Accounting operations management
  • Team leadership experience
  • Time management
  • Problem-solving
  • Reliability
  • Critical thinking
  • Team building leadership
  • Team management

Languages

Spanish
Full Professional

Work Type

Full Time

Work Location

On-SiteRemote

Timeline

Collections Manager

Cofiroute USA
10.2021 - 05.2023

Customer Service Manager

Prepaid USA
01.2019 - 03.2021

Collections Account Manager

Time Finance
09.2009 - 10.2014

Collections Manager

RAFE Federal Credit Union
01.2000 - 01.2008

No Degree - Business Administration And Management

San Bernardino Valley College

General Studies

Fontana High School

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